Inquiries via LINE

Kyushu Electric Power official LINE account is convenient and can be accessed 24 hours a day from your smartphone. LINE provides frequently asked questions and procedures in chat format. We will introduce details about procedures available on LINE, how to add friends, and how to use it.

You can check the following procedures and details of your contract.

• Starting and stopping electricity usage
  
• Switching from another company
  
• Change payment method
  
• Changes to contract details (contract amperes, Rate Plan, Customer name, registered phone number, mailing address)
  
• Removal of electrical supply equipment
  
• Consultation when a transfer slip is lost
  
• Power transmission resumes after payment is made
  
• Confirmation of Customer number and Electric supply ID number
  
• Check electricity charges and usage
  
• Check the contract details

You can contact us 24 hours a day via chat to ask us any questions or concerns you may have about contracts, payments, and various services.

You can check the power outage situation across Kyushu.

If you are using a smartphone, please tap the "Add Friend" button below and add Kyushu Electric Power 's official LINE account as a friend.

If you are using a computer, scan the QR code and add Kyushu Electric Power 's official LINE account as a friend.

A menu will appear, so please select the option you want.

Depending on your selection, options will be displayed on the chat screen, so please tap the procedure you wish to select.

A menu will appear, so please select the option you want.

Depending on your selection, options will be displayed on the chat screen, so please tap the procedure you wish to select.

After selecting the application (confirmation) details, if you choose to provide information about yourself via chat, a verification code for identity verification will be sent to your mobile phone via SMS (Short Message Service).

After selecting the application (confirmation) details, if you choose to provide information about yourself via chat, a verification code for identity verification will be sent to your mobile phone via SMS (Short Message Service).

After entering the authentication code, we will send you an application form or accept your application via chat.

After entering the authentication code, we will send you an application form or accept your application via chat.