Confirm in writing

A fee will be charged for a written response to a request for disclosure of personal information, such as electricity (gas) charges and usage amounts.

If you would like a written response, please submit a "Request for Disclosure of Electricity (Gas) Bills, Usage Records, etc."

Please note that we will respond to you after payment of the fee.

We do not accept requests at our sales offices. Please check the information below and submit your request by mail.

Please note that depending on the status of the request and the details of the disclosure request, it may take two weeks or longer.

• Applications for payment certificates are usually received most frequently from February to March each year, so please apply as early as possible.

Please fill in the necessary information on the "Request for Disclosure of Electricity (Gas) Bills, Usage Records, etc." form below, enclose a copy of a document verifying your identity, and mail it to us.

Please note that the invoice format differs depending on whether the invoice is for an individual contract or a corporate contract.

(Note) When printing, please print on both sides.

Click here for claims related to corporate contracts

Please apply to Kyushu Electric Power Transmission and Distribution.

Click here if you wish to make a disclosure request to Kyushu Electric Power Transmission and Distribution

1. If a representative makes the request, the seal of the person to whom the information is to be disclosed must be affixed.

2. Eメールアドレスは、はっきりと正確にご記入ください。
   「0(ゼロ)」「-(ハイフン)」「_(アンダーバー)」など、判別しにくい文字は、記入例を参考に「フリガナ」をご記入ください。Eメールは、「kaijiseikyu@kyuden.co.jp」(手数料請求時)、「kaijiseikyu_kaitousyo@kyuden.co.jp」(回答書送信時)から、それぞれ送信しますので、迷惑メール設定等をご確認ください。
   
   (注)上記メールアドレスは、送信専用のため、お問い合わせ等には対応できませんので、ご注意ください。

3. If the person to whom information is to be disclosed has already passed away and you are unable to provide a copy of the document verifying their identity, please check the following.

4. If you would like the contract type, Contracted Electricity Capacity, etc. printed on the receipt certificate, please enter this in the "Other" column of "5. Items you would like to disclose" on the disclosure request form.
   Please note that an additional fee (700 yen) will be charged for printing the place of use.

Please enclose a copy of the identification document (driver's license, health insurance card, passport, resident registration card, individual number card, etc.) of the person to whom the information is to be disclosed along with the disclosure request form.

1. When submitting your health insurance card, please black out the insurer number and insured person symbol/number before submitting it.
   
2. If you submit your Individual Number Card, please only copy the front of it and do not copy the back.
   
3. If a representative makes the request, a copy of the person's identification will also be required.

Please enclose a copy of the representative's identification and the following documents together with the disclosure request form.

1. Please enclose required documents that are issued within the last six months.
   
2. The person's seal on the disclosure request form is not required.

If you would like to receive documents related to renewable energy power generation, please submit a disclosure request form. The documents that we can issue via a disclosure request form are listed below.

1. Customers who were connected to the grid by March 2017 were issued the "Guide to Contracts for the Supply of Electricity from Solar Power Generation" at that time.
   
2. The "purchase price" listed in the "Information on Electricity Supply Contracts" for solar power generation includes tax included for contracts with solar power generation output of less than 10kW, and excludes tax for contracts with solar power generation output of 10kW or more.

Please submit by mail to the address below.

Below is a sample response to your disclosure request.

(Note) Mainly for all-electric customers.

(Note) High-voltage and large-volume contracts all basically have the same format.

(Note 1) The response form shown is a sample. The actual response form may differ from this format.

(Note 2) The number of items in the response will vary depending on the content of your request.

(Note 3) If you would like the contract type, Contracted Electricity Capacity, etc. printed on the receipt certificate, please enter that in the "Other" column of "4. Items you would like to disclose" on the disclosure request form.
Please note that an additional fee (700 yen) will be charged for printing the place of use.

If you wish to continue using the service for more than 12 months, you will be charged a fee per 1contract 12 months. For details, please see below.

• 2 contracts (light, power), 12-month usage: 700 yen (light) + 700 yen (power) - 200 yen (overlapping fees) = 1,200 yen

The fee will be charged via short message (SMS) or email.

• Please enter the opening password on the disclosure request form.

• The payment method varies depending on the payment destination.

• The payment method varies depending on the payment destination.

• The response will be sent by mail or email, depending on the requester's preference.

• If you wish to respond by email, please enter the password for opening the response (8 digits including both half-width English letters and half-width numbers) on the disclosure request form.

• Please note that depending on the content and amount of information you wish to disclose, it may take a reasonable amount of time to complete the process.

• Please note that we may not be able to accommodate your request in the following cases:
  • If you do not follow the specific procedures specified by us above (including if there are deficiencies in your invoice)
  • Other legitimate reasons based on laws and regulations
    
• If payment is not received within one month from the invoice date, your disclosure request will be considered invalid.

Simple inquiries such as results for the current month or previous month can also be made by phone.

Please note that we will disclose billing records for three months or more, records for multiple contracts across multiple demand locations, etc. in writing (for a fee), so please submit a disclosure request form. When you contact us, we will confirm information about you (including information about the agent, if you are acting on your behalf).

For inquiries regarding the above, please see below.