Customers with existing Kyuden Gas contracts

​If you have any questions, such as if you cannot use gas or do not know how to contact the equipment manufacturer, please contact us using the information below.

Gas reception call center

Please see "Gas Emergencies" for information on how to check for gas leaks and other problems.

Please check out Kyuden Gas Equipment Support, which is open 24 hours a day, 365 days a year, has gas professionals to solve your problem, and if no part replacement is required, there are no travel or technical fees.

The lease fee is free for the month in which you start your lease agreement, and the monthly lease fee can be paid together with your gas bill.

After you sign the contract, Kyushu Electric Power will register and manage the equipment, and will also notify you of replacement before the lease period expires, so you can rest assured.

By signing up for a package of electricity and gas, you can save on your gas bill.

The amount you save will be determined by your electricity Contract ampere or Contracted Electricity Capacity and your monthly gas usage fee.

• Electricity 30 amps, 250 kWh/month is our published model. Gas 23 m3/month is Saibu Gas' published model.
  Electricity rates are calculated based on the unit price from April 1, 2024, and Adjustments for fuel costs, etc. (July 2024: 2.31 yen/kWh), Renewable Energy Generation Promotion Surcharge (FY2024: 3.49 yen/kWh), and the equivalent of consumption tax, etc.
  
• スマートファミリープランおよびスマートファミリープラン[ガスセット]には2年契約割引(-777円/年)のひと月相当額(-64円/月)を含みます。
  
• Gas rates include a resource cost adjustment (July 2024: 8.73 yen/cubic meter) and the equivalent of consumption tax, etc.
  
• This information is based solely on estimated conditions, and actual electricity and gas rates will vary depending on usage conditions, fuel cost adjustments, raw material cost adjustments, etc.
  
• Depending on your current electricity usage, changes to your electricity Rate Plan may result in higher electricity bills.