We will check the status of vacant homes owned or owned by people far away and let you know with photos.

Do you have any of these concerns?

My parents' house is now vacant. I haven't been to see it for a while, so I wonder if it's okay...

We will check the current state of the vacant house and inform our customers of the local situation with photos!

Service Details

Service 1: Check mailbox

Check the status of your mailbox to see if there is any mail piling up.

  • This only applies if a mailbox is installed and can be visually inspected during the visit.

Service 2: Visual inspection of the exterior of the building

We check for broken windows, graffiti, overgrowth of weeds, tree encroachment, and illegal dumping.

  • We will check as much as possible from outside.

Service 3: Simple cleaning

We will pick up simple trash such as empty cans and plastic bottles to the extent possible.

  • Please note that we cannot collect bulky waste or items that we are unable to determine are waste or not.

Service 4: Creating and submitting a report with photos

We will inform you of the results with photos.

  • Please check the member site "My Kyuden".
    Any communication fees, internet connection fees, etc. required for confirmation will be borne by the customer.

Two points of security

Point 1: You can ask for help whenever you want!

Point 2: Choose your payment method!

You can pay your fees by credit card, bank transfer (convenience store, bank, ATM), or internet banking.

Terms of Use

Service Area

Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Oita Prefecture, Kumamoto Prefecture, Miyazaki Prefecture, Kagoshima Prefecture

(Note) The service area excludes areas covered by the supply terms and conditions for remote islands, etc.​

Service Fee

Cost per session: 2,000 yen

  • All prices listed include tax included.

Eligible Customers

  • Customers who have an electricity contract with Kyushu Electric Power
  • Customers who are registered as members of the member site "My Kyuden"

Frequently asked questions

  • どのようなサービスですか?

    Staff from a subcontractor we outsource to will check the current status of the vacant house and notify the contract holder of the results by email with photos.

    Check contents (about 20 minutes)

    ●くろまる Check your mailbox

    ●くろまる Visual inspection

    Check for broken windows, graffiti, overgrowth of weeds, tree overruns, illegal dumping, etc.

    ●くろまる Simple cleaning

    Picking up trash as much as possible

  • Can I receive service anywhere in Kyushu?

    We provide services throughout Kyushu, however, there may be cases where we are unable to provide services in some areas, such as remote islands (listed below).

    ●くろまるFukuoka Prefecture
    Oron Island

    ●くろまるNagasaki Prefecture
    Tsushima Island, Kaiguri Island, Tomari Island, Akashima Island, Okinoshima Island, Shimayama Island, Iki Island, Wakamiya Island, Harashima Island, Nagashima Island, Oshima Island

    ●くろまるKagoshima Prefecture
    Kamikoshikijima, Nakakoshikijima, Shimokoshikijima, Takeshima, Iwo Jima, Kuroshima, Kuchinoshima, Nakanoshima, Tairashima, Suwanosejima, Akusekijima, Kodakarajima, Takarajima, Tanegashima, Yakushima, Kuchinoerabujima, Amami Oshima, Kikaijima, Kakeromajima, Yorojima, Ukejima, Tokunoshima, Okinoerabujima, Yoronjima

  • Can anyone apply?

    Customers who have an electricity contract with our company and are members of the member site "My Kyuden" can apply.
    Eligible vacant houses will be limited to those within our jurisdiction (excluding some areas such as remote islands).

  • How can I pay?

    You can choose from the following payment methods: convenience store, bank ATM, credit card, or internet banking.

    Regardless of the payment method, there are no fees to be paid by the contract holder.

  • Can I pay the service fee together with my electricity bill?

    Unfortunately, it is not possible to combine the service charge with your electricity bill.

  • Can you accommodate my preferred date (such as during Obon or New Year's holidays)?

    The service is available on weekdays (excluding Saturdays, Sundays, holidays, August 13th to 15th, and December 29th to January 3rd). We will try to accommodate your desired date to the extent possible, but we may not be able to accommodate your request if other customers have already applied or in the event of bad weather, etc.

  • Can we ask for periodic checks (e.g., four times a year)?

    Currently, we do not offer multiple sessions, so please apply each time you need one.

  • Can I apply for properties other than vacant houses, such as vacation homes?

    You can apply.

Service flow

1. Prepare Customer number (19 digits)

Please check Customer number on the "Notice of Electricity Usage" that is provided to you every month.

If you do not know Customer number please contact your nearest branch office.

2. Enter Customer number, Customer name (kana), and address of place of use in "My Kyuden" below.

3. Register your membership information (email address/password)

  • If you have already registered, please proceed to STEP 2.

Apply through My Kyuden

  1. Please agree to the "Terms of Use" and apply through "My Kyuden"
  1. From the account menu, go to "Vacant House Support Application"​
  1. Check the contract details, agree and proceed to the application

What we will confirm over the phone

  • "Customer number" which is information about your electricity contract with us
  • Contact information such as the address of the contract holder
    • When you call, please have ready an invoice, contract details notice, or other document that shows Customer number.

Kyushu Electric Power will contact you by phone and explain the procedures for providing service.

  • Depending on the status of your application, it may take several days for Kyushu Electric Power to contact you.
    Please note that we will call the contact information you provided when you applied.

Coordination of visit dates

We will make arrangements after confirming your preferred date, but we may not be able to accommodate your request.

The service will be provided only after payment of the service fee has been confirmed.

  • Services will not be provided on weekends, holidays, August 13th to 15th, and December 29th to January 3rd.

You can choose from a variety of payment methods.

You can make payments using your PC, smartphone, or mobile phone (feature phone).

You will receive an email with payment instructions.

Kyushu Electric Power will send you an email with "Payment Information." Click on the address in the email to proceed to the "Payment Method Selection Screen" and make your payment.

For detailed instructions on how to proceed, such as how to use each screen or device, please check the screen that appears after selecting your payment method.

  • The "Payment method selection screen" is the "Multi-payment system" screen provided by Wellnet Co., Ltd.

We have dedicated screens for PCs, smartphones, and mobile phones (feature phones).

PC version

Smartphone version

Mobile (feature phone) version

Service Offering

After confirming the payment of the service fee, a representative from the outsourcing company will visit the service provider and provide the service. The service will take approximately 20 minutes.

Result report

We will contact you at the email address you registered in advance by the next business day after the service is provided, so please access the member site "My Kyuden" to check the result.

Also Recommended

You want to protect your ancestral graves. But they are far away and you can't easily visit them... We will check the condition of the graves on your behalf and let you know with photos.

We also offer a wide range of other services!