Nichinan Sales Office

Monday to Friday 9:00 to 17:00

1. We are closed on Saturdays, Sundays, public holidays, and the New Year holidays (December 29th to January 3rd).
2. The sales office is operated by Kyuden Next, a company commissioned by Kyushu Electric Power.

• Customers with hearing or speech disabilities can use the fax reception.

For procedures related to moving, payment methods, etc., you can conveniently apply online 24 hours a day.

For procedures related to moving, payment methods, etc., you can conveniently apply online 24 hours a day.

You can check the following procedures and details of your contract.

• Starting and stopping electricity usage
  
• Switching from another company
  
• Change payment method
  
• Changes to contract details (contract amperes, Rate Plan, Customer name, registered phone number, mailing address)
  
• Removal of electrical supply equipment
  
• Consultation when a transfer slip is lost
  
• Power transmission resumes after payment is made
  
• Confirmation of Customer number and Electric supply ID number
  
• Check electricity charges and usage
  
• Check the contract details

You can also apply for various electricity services via chat.

If you are unable to apply online because you "don't know Customer number" or "you need to move in urgently," please follow the steps below.

• Moving (starting or stopping use)
  
• Change payment method
  
• Changes to contract details (changes to contract amperes, changes to Rate Plan)
  
• Confirmation of Customer number and Electric supply ID number
  
• Check your electricity bill and usage
  
• Check the contract details
  
• Check frequently asked questions (automated answers by AI)

For inquiries regarding power outages, power transmission and distribution equipment such as utility poles and wires, or the Feed-in Tariff Scheme for renewable energy, please contact Kyushu Electric Power Transmission and Distribution Co., Ltd., Power Distribution Office.