The Accountability Mechanism of ADB exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.
How can project-affected people report alleged noncompliance with ADB's operational policies and procedures? What types of complaints are handled by the Accountability Mechanism?
The Complaint Receiving Officer is the single point of entry for complaints and serves as the first contact for project-affected people under ADB’s Accountability Mechanism. After filing a complaint, there are two options available.
The Compliance Review Panel will:
The Special Project Facilitator will:
D. Enkh-Amgalan was affected by the Ulaanbaatar Urban Services and Ger Areas Development Investment Program. She bought an apartment with her compensation money and also completed accountant's training under ADB's Livelihood Support technical assistance program.
T. Sarantuya was affected by the Ulaanbaatar Urban Services and Ger Areas Development Investment Program and engaged actively in the complaint resolution. After receiving compensation, she resettled and acquired new equipment with support from ADB's Livelihood Support Program, improving her sewing business.
T. Chanteth took a livelihood training in ADB’s income restoration project after being affected by the Greater Mekong Subregion Rehabilitation of the Railway in Cambodia Project. He found a stable job as a receptionist at a local hotel, with regular income for daily expenses and small debt repayments.
This report provides an overview of the work of ADB's Accountability Mechanism during 2024, explaining how it responded to and addressed concerns raised by communities about ADB-assisted projects.
Complaint Receiving Officer
Accountability Mechanism
Asian Development Bank
6 ADB Avenue, Mandaluyong City 1550
Metro Manila, Philippines
The Complaint Receiving Officer is the single point of entry for complaints. The Complaint Receiving Officer serves as the first contact for project-affected people when they want to access the Accountability Mechanism. However, as the Accountability Mechanism is the last resort mechanism, complainants are encouraged to make good faith efforts to solve problems with the ADB operations department before filing a complaint with the Accountability Mechanism.
Subscribe to ADB's Newsletters, Alerts and RSS feeds.
About ADB
ADB is a leading multilateral development bank supporting sustainable, inclusive, and resilient growth across Asia and the Pacific. Working with its members and partners to solve complex challenges together, ADB harnesses innovative financial tools and strategic partnerships to transform lives, build quality infrastructure, and safeguard our planet.
Founded in 1966, ADB is owned by 69 members—50 from the region.
6 ADB Avenue, Mandaluyong City 1550, Metro Manila, Philippines
Browse ADB.org
ADB encourages websites and blogs to link to its web pages.
