Accountability Mechanism
The Accountability Mechanism of ADB exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.
Evidence-based lessons learned from complaints escalated to ADB’s Accountability Mechanism shapes the bank's related knowledge products and services, nurtures the capacity of staff and development partners, and strengthens its Development Effectiveness.
Aims to help make the mechanism’s knowledge products and services as accessible and meaningful to its target audiences as possible, encouraging their uptake and application in future work.
Aims to strengthen awareness of the mechanism as a resource for enhancing ADB’s development effectiveness through improved project design and implementation.
An updated Accountability Mechanism Policy in 2012 created a one-stop shop to facilitate easier access for complainants. All matters were now channeled through a complaint receiving officer, who helped complainants clarify which function they wished to access.
More Accountability Mechanism Policies, Strategies, and Plans
Documents grievance redress management experiences and identifies important lessons and good practices on problem-solving that are useful for future projects.
Explore challenges, gaps, and good practices highlighted from completed compliance reviews of eight ADB-assisted projects that were the subject of complaints.
Explore A Problem Solving Impact Story series showcasing how independent problem-solving delivers practical solutions, empowers communities, and improves outcomes in ADB projects.
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Explores the typical problems that occur in ADB-assisted projects.
Examines the key elements of effective complaint handling and the steps undertaken in handling complaints.
D. Enkh-Amgalan was affected by the Ulaanbaatar Urban Services and Ger Areas Development Investment Program. She bought an apartment with her compensation money and also completed accountant's training under ADB's Livelihood Support technical assistance program.
T. Sarantuya was affected by the Ulaanbaatar Urban Services and Ger Areas Development Investment Program and engaged actively in the complaint resolution. After receiving compensation, she resettled and acquired new equipment with support from ADB's Livelihood Support Program, improving her sewing business.
T. Chanteth took a livelihood training in ADB’s income restoration project after being affected by the Greater Mekong Subregion Rehabilitation of the Railway in Cambodia Project. He found a stable job as a receptionist at a local hotel, with regular income for daily expenses and small debt repayments.
Summarizes ADB's achievements in showing its commitment to the principles of accountability, transparency, openness, and public consultation.
ADB's Board Compliance Review Committee serves as the focal point of interactions between the Compliance Review Panel and the Board of Directors to facilitate dialogue on its Accountability Mechanism.
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About ADB
ADB is a leading multilateral development bank supporting sustainable, inclusive, and resilient growth across Asia and the Pacific. Working with its members and partners to solve complex challenges together, ADB harnesses innovative financial tools and strategic partnerships to transform lives, build quality infrastructure, and safeguard our planet.
Founded in 1966, ADB is owned by 69 members—50 from the region.
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