Recruiting Kyuden eco app participants

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Earn points by successfully saving energy or shifting your electricity usage schedule!

Features of "Eco Challenge"

Feature 1: Earn points when you succeed in the challenge (Note)

Feature 2 Push notification to notify you when to join the challenge

Feature 3: The app allows users to save electricity and shift electricity usage times in a game-like manner

Two types of eco-challenges

What is the Use and Save Eco Challenge?

Image of electricity usage on sunny days in spring and autumn

Tips for success in the Eco Challenge

Power consumption of home appliances (approximate)

How to participate in the Eco Challenge

Step 1: Check the recruitment status

Energy Saving Challenge

Use it and save money with the Eco Challenge

Step 2: Join

Energy Saving Challenge

Use it and save money with the Eco Challenge

Point acquisition image

Challenge Results

Energy Saving Challenge

Use it and save money with the Eco Challenge

Earn points

Download the app

FAQ

• My九電にはどのようにしたら会員登録できますか?

  "My Kyuden" is a service that allows you to check your electricity and gas usage status online.

  For details on how to register as a member, please see My Kyuden.

• I am a "My Kyuden" member and would like to check whether I meet the conditions for using the app. How can I check this?

  You can check whether you meet the conditions by "installing the app and logging in."

  If you are unable to log in, unfortunately you will not be able to use the app.

• I am a "My Kyuden" member but I cannot log in.

  This app can only be used by those who meet all of the following conditions 1 to 4.

  If you do not meet these conditions, unfortunately you will not be able to use the service.

  1. Kyushu Electric Power Must be a member of the "My Kyushu Electric" membership site at
     
  2. Only one electricity contract is registered in your membership information.
     
  3. The registered electricity contract has a smart meter installed (we can obtain 30-minute meter reading data).
     
  4. The registered electricity contract is an eligible Rate Plan ^(note).​
     (Note) Applicable Rate Plan
     Smart Family Plan, Smart Family Plan [Gas Set], All Electric Nighttime Select, Ohisama Lunch Special Plan, Lighting by Season & Time-of- Use, Pay-As-Residential lighting B, JAL Denki B

  If an error message appears, please take the following action:

  "login failed"

  • The login ID and password you entered may be incorrect.
    
  • Please check your "My Kyuden" email address and password and try logging in again.
    

  "Electricity contract information has not been registered."

  • Your electricity contract information has not been registered in "My Kyuden."
    Please register one of the electricity contract information for the applicable plan of the Kyuden eco app in "My Kyuden." After completing the registration of your electricity contract information, please try logging in to the Kyuden eco app again.

  "There are multiple electrical contracts"

  • You can use the app by registering one of your electricity contract details for a plan that is eligible for the Kyuden eco app with an email address that is different from the email address currently registered to My Kyuden.
    (Note) To use My Kyuden, you will first need to unregister any contracts that are eligible for energy saving using your existing member ID.

  "Service is not available"

  • The electricity contract registered in "My Kyuden" is not covered by the Kyuden eco app and cannot be used.

  "Please try again"

  • Please check your "My Kyuden" email address and password, and try logging in to the Kyuden eco app again.

• How can I participate in the Energy Saving Challenge, Use It and Save Money Eco Challenge?

  You will receive a notification from the app about the Energy Saving (Eco-Friendly Use) Challenge, so you can participate by simply pressing the "Participate" button. Even if you miss the notification, you can still participate from the "Energy Saving Challenge Screen" in the app as long as it is within the recruitment period.

• What should I do to save electricity?

  Please save energy yourself by setting the air conditioning temperature closer to the outdoor temperature, turning off the lights when you go out, etc. However, please be careful not to get heat stroke or become unwell by excessive energy saving.

• What should I do to shift my electricity usage?

  Do your laundry and ironing during designated times. If you have an electric car or electric water heater that you normally use at night, shift your electricity usage from nighttime to designated times.

  (Notes)

  • If you are an electrified customer All Electric Nighttime Select Lighting by Season & Time-of- Use, the unit price of Power usage charge during the day is higher than the unit price of Power usage charge during the night, so if you shift your electricity usage from night to day, your electricity bill may increase. Please keep this in mind when participating in this plan.
    
  • For electric vehicles and electric water heaters, if we ask you to change the times when you use electricity and you shift your usage accordingly ^(note), the difference in the unit price between day and night will be reflected in your points.
    
    (Note) This offer is for customers who select "I own an electric vehicle (EV/PHEV)" as the type of car, or "Electric water heater" as the type of water heater and also select "Can be operated with remote control" in the "Electrical equipment information registration" section of the app.

• How can I use my points?

  The points you earn from successful challenges can be exchanged for PayPay points each time. On the "Gift" screen in the app, tap "Charge" before the charge deadline to complete the exchange for PayPay points (charge to your PayPay account).

  Once the exchange is complete, you can use the points as PayPay points.

  If you are unable to charge your card using the above methods, please contact PayPay customer support (https://support.paypay.ne.jp/consumerform/).

• How can I succeed in the energy saving challenge?

  The campaign will be considered a success if it achieves a reduction of 0.01 kWh or more from the target set based on the customer's past electricity usage.

  The targets have been set with reference to the guidelines established by the Agency for Natural Resources and Energy.

• How can I succeed in the Use It and Save Eco Challenge?

  The campaign will be considered a success if it achieves an increase of 0.01 kWh or more from the target set based on the customer's past electricity usage.

  The targets have been set with reference to the guidelines established by the Agency for Natural Resources and Energy.

• How exactly are the goals set?

  The target is set based on the customer's past electricity usage (at the same time as the target time period of the challenge) at the time the challenge is accepted, and the specific calculation method is as follows.

  If the challenge date is a weekday:

  Calculated from the average of the four days with the highest electricity usage out of the five weekdays prior to that day.

  If the challenge date falls on a holiday (Saturday, Sunday, or public holiday):

  Calculated from the average of the two days with the highest electricity usage out of the three holiday days prior to that day.

• Are there any penalties if I fail the challenge?

  There is no penalty even if you fail the Energy Saving Challenge or the Save Money/Eco Challenge, so please feel free to participate.

• Are you accepting applications for the How Much Energy Saving Challenge, How Much Savings, and Eco Challenge?

  The timing of recruitment is determined based on the daily supply and demand situation of electricity, so the frequency of recruitment varies depending on the time of year.