Contracts and other procedures

We will guide you through various procedures such as moving, contracts and renewals.
If you are moving, please check the moving procedures.

For procedures related to moving, payment methods, etc., you can conveniently apply online 24 hours a day.

You can check the following procedures and details of your contract.

• Starting and stopping electricity usage
  
• Switching from another company
  
• Change payment method
  
• Changes to contract details (contract amperes, Rate Plan, Customer name, registered phone number, mailing address)
  
• Removal of electrical supply equipment
  
• Consultation when a transfer slip is lost
  
• Power transmission resumes after payment is made
  
• Confirmation of Customer number and Electric supply ID number
  
• Check electricity charges and usage
  
• Check the contract details

• Contract holder's name
• Current (old) Customer number
• Address where electricity and gas will be stopped
• Address where electricity and gas will start being used
• Payment information (bank account, credit card, etc.)

Please see our home Rate Plan for recommended Rate Plan.

• Not required if paying by bank transfer slip

To check Customer number please see "I want to check my charges and usage history."

• Electric supply ID number (optional)

• Desired Rate Plan
• Desired date for cutting off electricity and gas
• Desired date to start using electricity and gas

If you have any questions about the moving process, please refer to our FAQs.