PRIO EXPRESS

Reservation 120 minutes in advance,
delivery within 90 minutes.

PRIO EXPRESS responds customer demands with full force on speed, such as a sudden demand for shipping,
a need for quick delivery as soon as possible, etc.

Reservations can be made up to 120 minutes prior to flight departure.
Consignments can be accepted up to 60 minutes prior to flight departure.
Cargo can be delivered within 90 minutes of flight arrival.

Three Strengths
Other Features
Procedures
Items Acceptable/Airline Route
Documents Required/Labels

Three Strengths of PRIO EXPRESS

Consignments can be accepted up to 120 minutes prior to flight departure.

Consignments can be accepted up to 120 minutes prior to flight departure, so that PRIO EXPRESS meets customers' sudden demand for shipping.
(Due to reservations acceptance time may differ by airport, please contact the sales in charge.)

Consignments can be accepted up to 60 minutes prior to flight departure.

Consignments can be accepted up to 60 minutes prior to flight departure, so that time for cargo transportation is drastically reduced.
(Depending on each airport's facility requirement, acceptance cut-off time may differ.)

Cargo can be delivered within 90 minutes of flight arrival.

Cargo of PRIO EXPRESS takes top priority for unloading, so that the cargo becomes ready for handing over AWB and other documents, and customs declaration within 90 minutes after arrival.
PRIO EXPRESS significantly reduces the time for cargo transportation.
(Depending on each airport's facility requirement, handover time may differ.)

Other Features

Guaranteed loading

Your cargo is guaranteed to be loaded on your reserved flight. Even if the flight is subject to weight limits due to bad weather, your cargo is loaded.

Money-back Guarantee

A certain freight cost is returned to the forwarder that prepared the AWB under the following conditions.

Cargo was not loaded on a reserved flight.
Cargo was not ready for customs declaration even 4 hours after the scheduled flight arrival time. (Arrival time is certified by the time that appears on the shipping status confirmation page of the ANA Cargo website.)

Provided, however, that any delay or schedule change due to the following reasons is not applicable:

Inevitable force caused by natural disaster, war, strike, and riot (terrorism.)
Cargo that was carried in by a shipper did not meet the conditions of READY FOR CARRIAGE.
Delay of reserved flight was apparent when the shipper made the reservation, and the shipper accepted the delay.

For the amount of refund and procedures, please ask each ANA Cargo office.

Procedures

[Shipper] Please contact each freight forwarder (or air cargo agent) directly for reservations for cargo transportation.

Reservation	Up to 120 minutes prior to scheduled departure time
Acceptance	Up to 60 minutes prior to scheduled departure time
Delivery	Ready for handing over AWB and other documents, and customs declaration within 90 minutes after arrival

*Indicated time is to follow each airport's service standard.
*If the flight arrives outside of customs service hours, it may not be possible to deliver your cargo within the prescribed time.
*Acceptance time of cargo requiring screening varies depending on the airport.

For more details, please refer to the following.
Acceptance/Delivery conditions

Items Acceptable/Airline Route

Items Acceptable/Limitations

Items Acceptable	General cargo and fresh food (excluding cargo with dry ice for cooling)
Items Not Acceptable	Cargo requiring careful handing, such as dangerous goods (including dry ice for cooling), animals, plants, valuables, and human remains
Weight/Size Limits	300 kg per AWB Up to 100 kg per cargo and limited to the size that can be loaded in the bulk of the aircraft *The maximum weight varies depending on the airport.

Airline Route/Freight Rates

Airline Route	ANA group operated flights (Excluding Peach flights and NCA flights) *Indicated time is to follow each airport's service standard.
Applicable Routes for Air Japan flights	Bangkok	Applicable
	Incheon	Applicable
	Singapore	Applicable
Freight Rates	Between the range of ANA carrier rates 140% and Priority freight rate is applicable for Priority freight.

Documents Required/Labels

Documents below are required for PRIO EXPRESS

AWB(*Air Waybill)	A general AWB is available. Please note the following points for preparing AWBs. "PRIO EXPRESS" should be written in the ACCOUNTING INFORMATION column, otherwise the cargo is not applicable to PRIO EXPRESS. (If no indication, it will not be handled as "PRIO EXPRESS".) Telephone number (or fax number) of consignee and the name of the contact person should be written in the CONSIGNEE column. The number of cargo, weight, the rate class corresponding to the weight (M, N, or Q), and freight cost should be written.
Labels	Please attach general labels and labels exclusive for PRIO EXPRESS on the cargo. Or, please attach PRIO labels included MAWB on the cargo.

AWB(*Air Waybill)

A general AWB is available.
Please note the following points for preparing AWBs.

"PRIO EXPRESS" should be written in the ACCOUNTING INFORMATION column, otherwise the cargo is not applicable to PRIO EXPRESS. (If no indication, it will not be handled as "PRIO EXPRESS".)
Telephone number (or fax number) of consignee and the name of the contact person should be written in the CONSIGNEE column. The number of cargo, weight, the rate class corresponding to the weight (M, N, or Q), and freight cost should be written.

Labels

Please attach general labels and labels exclusive for PRIO EXPRESS on the cargo. Or, please attach PRIO labels included MAWB on the cargo.

Labels exclusive for PRIO EXPRESS are downloaded here.

Downloading of PRIO EXPRESS labels

PRIO VEHICLE

Classic Cars Transported to Los Angeles

2 American classic cars to be exhibited in the L.A. Petersen Automotive Museum were transported

PRIO LIVE ANIMALS

Live Horses Transported to Melbourne

With the cooperation of other airline, 2 breeding mares were transported to Melbourne, Australia

PRIO Series Case Study List

To the International Cargo page

Customer Support

Please check our most frequently asked questions below.

FAQ

If you have any comments, requests, questions,
or concerns about transportation, please feel free to contact us.

Inquiries