How to Diagnose Connection Problems
What to do if you have trouble
connecting to Genes & Development
Please note that our standard maintenance window is Saturday
from 8:00 am-10:00 am Pacific time. During this window
each weekend, there is a possibility of an approximately 10 minute long
period of unavailability. Genes & Development will never be
offline for the entire two hour window -- that is simply the time frame
for possible maintenance.
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1. If applicable, see if you can reach other web sites in your
building (e.g., a server that is located in your building). If
you can not, the problem is likely in your machine; otherwise
continue to the next step.
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2. See if you can reach other internet sites outside of your
building. If you can not, the problem is likely in your
connection to the internet; otherwise continue to the next
step.
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3. See if you can reach other west coast US internet sites, such
as http://www.sun.com or http://www.apple.com. If you can not, the problem
may be in the networks in the Silicon Valley (many of which are
routed via Stanford University where our servers are located);
otherwise continue to the next step.
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4. See if you can reach other sites at Stanford, e.g.,
http://www.stanford.edu. If you can not, then the
problem may be with Stanford's connectivity to the internet;
otherwise continue to the next step.
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5. See if you can reach non-journal sites at HighWire Press e.g.,
http://highwire.stanford.edu.
If you can not, then
the problem may be with HighWire Press's connectivity to the
internet; otherwise continue to the next step.
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6. See if you can reach another journal site at HighWire other
than the journal you are currently attempting to access. If you
can not, then the problem may be with the journal software or
hardware.
For problems #1-3, contact your local network administrator or
your ISP (not Genes & Development).
For problems #4-7, please wait 15 minutes and try
again.