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  • About Odyssey13

About Odyssey13

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‎10-16-2025 15:27
@Jafomar I've asked a Fitbit Moderator to stop by to give you the proper steps. ... View more
‎10-15-2025 13:43
Hi @Jafomar a Fitbit Moderator posted how to cancel Premium in this post - click to read ... View more
by in Versa 4
‎10-10-2025 21:03
‎10-10-2025 21:03
Hi @Kelbell77 the time comes from the device you use to sync, so try syncing a few times and check out this article - click to read ... View more
by in Versa 4
‎10-10-2025 21:02
‎10-10-2025 21:02
you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going. ... View more
Hi @GroundLoop updates are available for products two years after they are no longer being sold and your Charge HR was discontinued years ago. You can learn more about legacy products here - click to read. ... View more
@GS06 you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going. ... View more
by in Luxe
‎08-18-2025 06:49
‎08-18-2025 06:49
Hi @sharongardner you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going. ... View more
Hi @SAT2021 the Fitbits have always needed to sync to get the date and time. I'm not sure how you can check your stats without a cellphone. Is there a friend or family member who might let you have the app on their phone in order to get that time set? ... View more
‎08-14-2025 08:06
1 Vote
Hi @drakenhu1 every day at midnight, those steps reset to zero. You can learn more about the Inspire 3 in this article - click to read. I have the Inspire 3, too. ... View more
‎08-12-2025 07:40
Hi @daisuk and @mokaldo1 your posts were merged since they are the same question and it sure seems like you're the same person! Anyway, it actually is up to you which device you wish to purchase. If you want to save on money and have a few features less, consider the Fitbit Inspire 3. Reviews vary on everything. A good example is a movie. I often enjoy a film that others may hate. It's all in what you prefer. ... View more
by in Ionic
‎08-06-2025 08:29
‎08-06-2025 08:29
@MiladBabaei there is no support for the Ionic. Once recalled, it was expected that people would stop using it and return the device. You can learn more about the recall in this article - click to read ... View more
by in Ionic
‎08-05-2025 14:28
1 Vote
‎08-05-2025 14:28
1 Vote
Hi @MiladBabaei the Ionic was recalled over three years ago and currently has no customer support. Which device do you have? ... View more
by in Versa 4
‎08-04-2025 14:05
2 Votes
‎08-04-2025 14:05
2 Votes
Hi @Samissinath you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going. ... View more
Hi @cuoco that's great. Thanks for sharing. I've never had my bands get stained, but now I know how to restore it, thanks to you! ... View more
by in Luxe
‎07-29-2025 08:35
‎07-29-2025 08:35
Hi @Rnda13 you can learn more in this article - click to read. If I'm reading it right, as long as your Luxe is supported, you can keep the Fitbit account and not go to Google. As for the friend steps showing, many people like to know where they fit step-wise with others who use the devices. If you're missing competition, make your own challenges at Stridekick.com, which has a free version where you and your friends can really compete. There is even a challenge to read daily! ... View more
‎07-29-2025 07:25
Hi @rolebgo2 and @o1swalt sooooooooooo basically your posts were merged because they're identical - word for word. It's easier to get more relevant responses when they are in the same thread. Why not charge your Fitbit while cooking so you don't need to worry about added steps or getting food or liquids spilled on it? ... View more
Product Feedback is the best place to post your request ... View more
‎07-13-2025 20:18
Hi @Khawk1008 which device? Charge 6 or Inspire 2? Your label is Inspire 2, but the text body says Charge 6. It's best if we place this in the proper forum area to get you the best possible responses. ... View more
‎07-13-2025 15:28
Hi @Kathmb on the daily steps area for today, tap the feet and you'll go to an area where you can see your daily, weekly and monthly steps. You can see yearly steps, but you'll need to hit the back arrow to see each year individually. I just checked mine on my Android phone. ... View more
‎07-05-2025 05:29
1 Vote
Hi @Waynerschnitz read this article for tips on finding your Versa 4 - click to read ... View more
‎07-03-2025 10:22
Hi @robynnp anything purchased from eBay has no warranty, so be prepared for that. Only devices purchased from an authorized retailer will have the Fitbit warranty. When I was gifted with an Inspire 3, I was easily able to transition from my Luxe. Support will continue. We just have to move to a Google account by a specific time, which many have already done. ... View more
‎07-02-2025 10:09
Hi @kjrussell read this article for some help in getting it going again ... View more
‎06-30-2025 05:19
2 Votes
Hi @c1rane and @kolelvo2 your posts were merged, as they were asking the same thing. In fact, it's word for word the identical post. Makes me think you're the same person. Food logging article might be of assistance to you - click to read ... View more
‎06-29-2025 20:49
1 Vote
Hi @Jake68 Fitbit's purchase by Google was completed in January 2021. They have been slowly transitioning things over the past four and a half years. They've even extended the time we all have to switch over to a Google account, by a year. When the Charge 6 came out, people had to set up using a Google account, so it's not been unexpected. Not sure why you don't want a Google account. If you're using an Android phone, you already have a Google account so you can access the Play Store to get a variety of apps. Even my husband, who doesn't use all the features of his Android smartphone, has a Google account, although he doesn't actively use it. ... View more
by in Charge 5
‎06-19-2025 06:11
3 Votes
‎06-19-2025 06:11
3 Votes
Hi @random345 while these devices might be water resistant, they are best left on the charger while we're showering. Do not charge your device until you've tried getting all the moisture out of it or your battery will fry. A bowl of dry rice works well to get the moisture out. Those silicon packets used to restore wet cellphones works well too. One member of the forums used a hair dryer to complete the process. Sometimes the Fitbit will bounce back and other times it won't. Hope you're able to get yours going again. ... View more
by in Luxe
‎06-12-2025 06:29
‎06-12-2025 06:29
Hi @Nonna9 the little things can get tucked into the most amazing spots, but this article - click to read - should give you some helpful tips on how to find it. When you're in range, about 25 or so feet, it will sync, so that helps to find it at home. If it's set up for notifications, try texting yourself and listen for a rattling as it vibrates. Sometimes it's closer than you think. Let us know what happens. ... View more
‎06-10-2025 15:45
1 Vote
Hi @inoca12 in all the years I've been a Fitbit user and member of the forums, I've not seen them return to a previously removed feature. I'm with you - my computer screen is more comfortable for me than my smartphone's screen. There is no other way to see things at this time and I honestly don't see it changing. ... View more
by in Inspire 3
‎06-08-2025 10:55
2 Votes
‎06-08-2025 10:55
2 Votes
Hi @Gunfighterman read the information in this article and it should get you tracking your heart rate in no time! ... View more
by in Luxe
‎05-24-2025 08:19
‎05-24-2025 08:19
Hi @Dolphins5 check out this article on how to do that ... View more
‎05-22-2025 06:16
Hi @scottr99 here's an old picture of what some of those symbols are ... View more
‎05-21-2025 10:32
@Bev7 the Luxe is no longer being sold on their store and new bands won't be made. Have you checked third party sellers like Amazon or even Etsy? ... View more
‎05-19-2025 21:47
1 Vote
Hi @rammy304 take a look at the Inspire 3, which has more than enough to make it worth the 99ドル. These often go on sale, which might happen with Father's Day coming up soon. ... View more
‎05-19-2025 09:30
Not even two minutes after posting this, you deleted your account? Well, anyway, the screens can't be replaced. Might be time for a new device! ... View more
@Amyatronit's hard to say. Depends on available stock and workers, not to mention the delivery method used. I know US mail has taken much longer these days. ... View more
Hi @Amyatron from other posts on the forum, there is a certain procedure that takes place once your return is received at the warehouse. They have to be sure all the requested pieces were returned and that the replacement is available in the color you wanted. Once this has been established, they will contact you. I'm not sure how many devices are returned or in stock there, but they will contact you. If not, keep reaching out to them with your case number. ... View more
by in Luxe
‎05-11-2025 19:09
‎05-11-2025 19:09
Hi @SPCO where did you purchase the Luxe. Fitbit no longer has them and only a few authorized retailers still seem to have them. If you got it from a third party retailer, you need to get with them, as Fitbit doesn't offer a warranty if it's not from an authorized retailer. ... View more
‎05-07-2025 07:19
Hi @LuxeFan12 take a look at the Inspire 3. I had a Luxe, then was gifted with the Inspire 3. They are quite similar in features and design. ... View more
by in Versa 4
‎05-06-2025 16:19
‎05-06-2025 16:19
Hi @isaccrisp these directions will help you locate your Fitbit. click to read ... View more
by in Ionic
‎05-05-2025 15:59
‎05-05-2025 15:59
@rjmacbeth the Ionic was recalled in March 2022. There is no support for these devices when they have been recalled, You might want to read more about the refund process here - click to read ... View more
by in iOS App
‎05-05-2025 11:41
‎05-05-2025 11:41
Which device do you have @Nathantulip ? I'll get a Moderator to stop by to help you. ... View more
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