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Can't access to my Fitbit account on my desktop anymore

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‎07-29-2025 07:29 - last edited on ‎08-05-2025 08:51 by Fitbit Moderator

Jogger
2 0 3

‎07-29-2025 07:29 - last edited on ‎08-05-2025 08:51 by Fitbit Moderator

I can't access my FitBit account on my desktop anymore, and as I'm researching is sounds like I will need a Google account if I want to continue using after 2026?

I don't have, nor do I want a Google account. My iPhone continuously asks me to sign in to Google, but I refuse.

Are there any other options, or am forced to go to an Apple Watch because I refuse to set up a Google account (personal preference, I just don't want to).

Side note - why does FitBit keep sending me e-mails about my weekly progress report with friends steps, yet challenges are gone? Very frustrating. That was a nice/fun way to keep in contact with family that lives far away.

Moderator Edit: Clarified subject

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‎07-29-2025 08:35

Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Community Legend
40955 3891 22993

‎07-29-2025 08:35

Hi @Rnda13 you can learn more in this article - click to read. If I'm reading it right, as long as your Luxe is supported, you can keep the Fitbit account and not go to Google.

As for the friend steps showing, many people like to know where they fit step-wise with others who use the devices. If you're missing competition, make your own challenges at Stridekick.com, which has a free version where you and your friends can really compete. There is even a challenge to read daily!

Stepping in the U.S.A. since September 2013. Android 14

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‎07-29-2025 14:30

Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Space Racer
15930 2405 13967

‎07-29-2025 14:30

@Rnda13 I’m sorry, but @Odyssey13’s response is incorrect. If you don’t migrate by the deadline, then your Fitbit account will be deleted. I understand where you’re coming from. I have family members who don’t want to migrate.

I really like the Luxe. It just doesn’t look like a fitness tracker. I haven’t seen anything like it in another brand. For me, the Apple Watch just doesn’t have the battery life I want.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-30-2025 13:21

Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Cross-Country Runner
1628 355 2019

‎07-30-2025 13:21

I would recommend against using StrideKick for free challenges. They have recently made some changes to their app. In order to create private challenges there, you have to pay for a subscription. You can still create challenges for free, but they are public. That means that strangers can join and there's no way to remove them. A lot of the strangers on StrideKick are not very nice.

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 4, Inspire 3, Sense | Android

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