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  • About TandemWalker

About TandemWalker

Marathon Racer
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Hi @Linda1712. I make my life easy. I just use the timer functionality of my One to start and stop the clock at the beginning and end of my walk; and once I sync, that event shows up separately on my activity log. That's my MO for the three or four trails I do weekly, weather permitting, in my neck of the woods. Once home, I edit the walk/run and rename it to the trail's name, so that I can track my performance improvements over time for each one. Cheers! TW ... View more
‎03-25-2016 01:52
Hi @Melzak. The following help document deals with time zone changes. http://help.fitbit.com/articles/en_US/Help_article/The-time-is-incorrect-on-my-tracker-s-display/?q=time+zone&l=en_US&fs=Search&pn=1 Unless you saved the change and sync'd, the time zone change has not have taken effect. TW ... View more
‎03-24-2016 05:36
1 Vote
Hi @Nilbog and welcome to the Community. The bars on that graph do not represent miles but the number of minutes per mile. The other shorter bars probably give your a 14 or 15 min/mile; and the longer bar is probably when you were at a standstill or hardly moving at all... TW ... View more
‎03-23-2016 10:03
The Fitbit app is RAM hungry. Try to sign-off your account, close all apps running in the background, restart the phone and run Fitbit again. TW ... View more
‎03-21-2016 10:03
You're welcome @KVH61, any time! TW ... View more
Yes, I did see the elevation annotations; and you're absolutely right, that would give you the peaks and throughs that you're looking for, indeed. I am 67 years of age and never joogged, except for a couple of years in my early 30s. I started with intervals two years ago. But you know, my jogging segments are slow jogs. Runners pass me all the time, and that's fine. The idea of transitioning to a jog is not to run per se but to use my leg muscles and joints differently than for walking and increase my heart rate a bit at the same time. When you tried, perhaps you rushed into it too quickly or tried ran too fast. To give you an idea, my average walking pace is between 3.7 to 4 mph. My jogging pace is 4.2 to 4.5 mph. So it's a sloooow smooth jog. Again, because we use our leg muscles and joints differently for walking and jogging, the transitioning back and forth eases the fatigue somehow. But hey, jogging/running is not for everyone; and if had an injury like you did, I would certainly not chance it again. The main thing is to stay active; and on that front, you're doing GREAT! TW ... View more
‎03-21-2016 05:36
If that's the case @KVH61, it sounds to me like you now have both trackers set up to your husband's account. So please try this: Log out of the Fitbit app and close the app; Tap on the Fitbit app again and sign-on to your account; At the bottom of your dashboard page, tap on Account; and see what devices are shown. On your account, there should only be one device, your Fibit One. If you repeat all these steps again, but this time signing-on to your husband's account, tapping on Account should also show just one tracker, which in this case should be your husband's Charge HR. Please check this out and tell us what you get. TW ... View more
‎03-21-2016 04:44
Hi again @Deedee90c. I am running the latest update to IOS and don't have an issue. Even if your One unsynced, signing-off your account and closing the app; and opening the app again and signing back on to your account should automatically restore the sync functioality with your One. If not, I would try deleting the Fitbit app and downloading and installing the latest version. In only takes a few seconds to do so, so there's no harm in trying. Hope this helps. Cheers! TW ... View more
‎03-21-2016 04:39
Hi @Deedee90c. Here are the instructions to restart your One. http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/?q=restart&l=en_US&fs=Search&pn=1 TW ... View more
‎03-21-2016 04:25
Hi @KVH61 and welcome to the Community. No, they do not interfere with one another. But since you were careful enough to set your husband's HR to his own account and password, it then follows you each have your own account at www.fitbit.com. So when running the app on your iPhone, you have to sign on to your account to view your stats; if the Fitbit app is already logged to your husband's account, then what you see are his metrics, not yours. So if the Fitbit app is already logged to your husband's account, you have to sign him off and sign-on to your account to view your dashboard. If you each had your iPhone with you, then each of you could be signed on at the same time to your own account, without any issue. If you only have one iPhone, there might be a way around having to sign on sign off charade, although I've never tried it. There are two ways to look at your dashboard on a phone - you can use the app and you can use the Web browser on your phone. So if one is connected via the Fitbit app, the other one could use the phone's Web browser to navigate to www.fitbit.com and sign-on to his/her account. As you do this, I don't know if the other one will be knocked off or still active. No harm in trying. Does this help any? TW ... View more
by in One
‎03-21-2016 03:58
‎03-21-2016 03:58
Hi again @fitbidfitme. I am confused. When you say "Where we went walking yesterday morning there was no signal at all, nothing." you are referring to your phone's GPS tracking functionality, aren't you? There is no need to invoke this when you are using your Fitbit One. If you deleted the One from your account, then you have to set it up again as a replacement device, using the instructions in How do I set up a replacement tracker. Unfortunately, all the data on your One will be deleted, as if you were installing a brand new tracker; but all the data up to your last successful sync will remain on your account. Syncing issues with gadgets such as these are pretty normal and to be expected from time to time; and as a rule, they can be resolved pretty quickly within seconds. Next time you experience this, please refer to I can't sync my tracker article for troubleshooting tips. Phone usually have a limited amount of RAM - so closing all apps running in the background before running Fitbit often does the trick. One more thing - when looking at the app and your dashboard, if you click on the first line called One, the next page shows the date and time of your last successful sync and the firmware version number. What does it say? Let us know how it goes. Have a nice day. ... View more
Hi @Chibigin. I cut a small hole in a sport/tennis sweat band, start the timer and slide in the One (without the clip of course); then I flip the band over on my wrist, such that the hole is against in inward, and voila! Easy to put on and take off, and very comfortable. If you can sow a little, you can mend the opening you cut to avoid the band from fraying. But at 2ドル a pair at my local dollar store, I'm not concerned about it. I usually have a number of used bands sitting around. Hope this helps. Cheers! TW ... View more
by in One
‎03-21-2016 03:33
‎03-21-2016 03:33
No, there isn't it @Kerstilee. But it only takes two or three seconds to enter a sleep record, so I don't think that it would be a big time saver. Remember, when you manually record sleep, to book your entry on the wake-up date, not the date you went to bed. Have a nice day. TW ... View more
‎03-20-2016 18:38
Hi @neecee6. This phone does not show on Fitbit's compatibility list, so I suspect that it will not sync. Here is the pertinent link: https://www.fitbit.com/ca/devices TW ... View more
‎03-20-2016 14:27
2 Votes
Hi @JanetMcC. I don't know who gave you that information, but deleting the app and downloading and installing the latest version will absolutely not delete any of your data since your last successful sync; and any data recorded on your tracker thereafter, as long as you're within the last 30 days. Your tracker has on-board memory, which is sufficient to retain minute-by-minute data for the most recent 7 days; and daily totals for the 23 days prior. If Fitbit opens and closes immediately, the likely cause is that you're running short on RAM. Please close ALL apps running in the background prior to running Fitbit and your should be able to sync just fine. Cheers! TW ... View more
by in One
‎03-20-2016 12:45
‎03-20-2016 12:45
Hi again @fitbidfitme. Did you actually delete your account or just deleted the One from your account and now you're trying to set it up again? TW ... View more
by in One
‎03-20-2016 12:39
‎03-20-2016 12:39
Hi @fitbidfitme and welcome to the Community. I just took a quick look at your profile and it looks like you were syncing just fine all along, except for just recently, correct? Did you by any chance run the battery down, which would explain the time issue? Or did you have the time differential even when you were able to sync? I'm just trying to understand whether or not you have a time zone issue in addition to being unable to sync. I can't tell from your post if your iPhone is the only device that you're using to sync. If so, try this: Turn OFF Bluetooth and back ON after 20 seconds or so and try to force a sync. You may have to cycle through this two or three times if need be. To force a sync on your iphone, from the Fitbit app dashboard, tap the Account tab, and then tap your tracker to see an option for syncing immediately. If still no joy, restart your Fitbit One using the instructions in How do I restart my tracker. You may have to repeat this process two or three times, perhaps holding the button down a little longer, 20 seconds or so, until you get to see "Fitbit 6.60" on your One's display. PLEASE DISREGARD THIS - JUST REALIZE THAT YOU ALREADY DID SUCCESSFULLY RESTART YOUR ONE. There are many more troubleshooting tips in I can't sync my tracker - one of them will work for sure. If still no joy, the support team is there to help. Here is the link: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs. Hope this helps. Please let us know how it goes. TW ... View more
‎03-20-2016 10:48
Hi @Elliotu. I always thought that stretching cold muscles was not a good idea. I don't run anymore. But when I did, I always warmed-up first with a five minute brisk walk; and then transitioned to a slow jog and gradually increased the pace to my comfortable jog. The last 5 min was always a cool-down walk, followed by 10 min. of mild stretching, holding each stretch 30 seconds or so. I agree with you - the wrong shoes, for both pronators or supinators, alike is a sure recipe for injuries and even long-term issues. But I also think that folks often rush into a jogging pace too quickly and also fail to cool down and stretch at the end of the jog. Folks are also often over zealous with stretching. To be beneficial, unless one is a gymnast, mild stretches, for 30-60 seconds or so, will do just fine. A stretch does not have to be painful to reap the benefit. My take. Cheers! TW ... View more
Excllent work @bcalvanese. You know, that's really funny. When I first saw your map, I had to take a second look, as the path perimeter is almost identical to one of my favorite trails in my neck of the woods. Have you tried incorporating an interval scheme in your walk yet? Like two-minute walk alternating with a two-minute slow jog? It could be just a brisk two-minute walk, followed by a two-minute briskier walk. It's a good approach for keeping your metabolism challenged, especially if you're still on a weight loss mission. Keep it up! Congrats! TW ... View more
Hi @josephz2va. I think the elliptical machine offers an excellent workout. But if you do the same acivity 7 days a week, your body has gotten used to this kind of regimen by now and you are likely to get the weight loss benefit that you hope for. My advice is to try to vary your activities. Incorporating a bit of resistance training will give your leg and shoulder muscles used in your elliptical workouts a well-deserved break. But any other type of cardio would work too, if you don't like weights and resistance bands. Swimming, walking, running, punching bag, rowing ... you name it. Just a one-hour walk on your elliptical off-days, using an interval scheme (two minutes fast walk, followed by a two minute jog) would keep your metabolism challenged and foster a faster burn rate. As for losing muscle mass, I would not worry too much about it - this is more of a myth than anything else in my humble opinion. When doing cardio, your body burns carbs first, then fat, and then protein (which could lead to muscle loss.) This means that in order for your muscle mass to be adversely impacted, you would not only have to do your cardio workouts on an empty stomach, but you would also have to have completely depleted your fat reserves. This is tantamount to having reached a state of near-starvation. So unless someone does cardio to excess, like running 30 miles a day, 7 days a week, with no rest, losing muscle mass shouldn't be an issue as long as your diet is well balanced, tailored to your exercise regimen, with the proper mix of carbs, healthy fats and protein. Professional athletes and olympians are rightfully concerned with this, as they often over-train. But by and large, for most of us, I don't think cardio in moderation is a concern. You don't burn muscle when doing cardio - your burn carbs, fat reserves, and protein. I don't mean to minimize the importance for strength training, far from it. As a rule, muscle mass starts declining from age 40. So the older we get, the more important it is to incorporate strength training in our exercise regimen, making sure that our diet is rich enough in protein to meet the demand. Instead of just doing cardio or strength training, I personally prefer to do a workout that includes both at the same time, using 4-8 pounds free weights. TW ... View more
‎03-20-2016 03:55
Are you sure that you the version of Fitbit that you're attempting to download is the correct version? Your Ipad Mini 1st gen is compatible with Fitbit, so there is no reason why it wouldn't dowload Fitbit for IOS. TW ... View more
by in One
‎03-20-2016 03:33
1 Vote
‎03-20-2016 03:33
1 Vote
Hi @Nan13. Something is not right. I think that your best bet would be to talk to someone on the Support Team. I've been quite active in this Community over the last two years or so and have never come across this one. If you're able to sign-on to your account and sync, you shouldn't be geting this 'verify your email address' message. Have no clue where this is coming from. What happens when you use your Web browser and sign-on to your account at www.fitbit.com - are you able to sign-on? When you initially set up your tracke, did you follow the instructions in How do I set up my tracker ? In any case, here is the link for the support team: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs Cheers! TW ... View more
‎03-19-2016 16:34
Hi @KatyMorgan. Your data does not reside in the 'cloud' but rather on your Fitbit One, which has on-board memory sufficent to retain your data minute-by-minute for a full 7 days; and daily total for the 23 days prior. If the data does not show on your dashboard, it's because your One has not sync'd to your account or the last successful sync is stale. Please refer to I can't sync my tracker to troubleshoot sync'ing to your iPad and hopefully of these tips will do the trick. And no, don't worry - syncing issues are usually resolved pretty quickly. Hope this helps. Please let us know how it goes. TW ... View more
‎03-19-2016 15:52
Hi @mabarnes. This is probably a temporary sync hiccup. I think everything will fall into place with your next successful sync. TW ... View more
Hi @sunansnow. What is the magnitude of the delay you're experiencing? Fitbit trackers are not meant to sync continuously 24 x 7, but only periodically during the day, even with all-day sync enabled. Otherwise, the battery would drain much too fast. TW ... View more
‎03-19-2016 11:47
2 Votes
Hi @AE30. Your S6, I believe, uses Android 6 Marshmallow; and my understanding is that Location Services must be enabled in order for your tracker to sync. Hope it works. Have a nice day. TW ... View more
‎03-19-2016 06:03
You're welcome. But remember, Quick View will deplete your battery faster, as it will cause your Charge's display to light up many times during the day from routine wrist movements. Have a nice day. TW ... View more
‎03-19-2016 04:47
Hi @KatMa and welcome to the Community. I think this post will be helpful. https://community.fitbit.com/t5/Fitbit-com-Dashboard/Part-3-Fitbit-s-Food-Plan-Tracking-Tools/m-p/1155192#M51567 Hope this helps. Have a nice day. TW ... View more
by in One
‎03-18-2016 08:45
‎03-18-2016 08:45
Hi @dponi. It's probably dead. But since you have nothing much to lose at this point, plug it in again into the charging cable and to a powered USB port on your computer and hold the button down for as long as it takes to bring it back to life - 60 to 90 seconds should do it - and see what you get. TW ... View more
‎03-18-2016 08:36
1 Vote
Hi @SunsetRunner. Thank you for the update. Since I'm not familiar with Strava, I am ill-equipped to comment further. I do know that Fitbit does not double BMR on regular acitivities, both tracked and manual logs. So this anomaly is obviously in the interface with Strava. I think your best bet would be to email Support with a link to this thread and see what they say. http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs Take care. TW ... View more
‎03-18-2016 04:37
Hi @frapilu. No, unfortunately there isn't. But my advice is to turn off Quick View altogether as it significantly impacts battery life. Cheers! TW ... View more
‎03-18-2016 04:30
1 Vote
Hey Hey Hey, way to go @hsmartin416! Cheers! TW ... View more
‎03-18-2016 04:12
@Cax @eizzle Hey, way to go! Thank you for the update! Cheers! TW ... View more
Hi @Lizzibit. I can't tell from your post if you have contacted customer service already and are awaiting a response, or if you meant that customer service would step in and answer your post. Here is the link for the support team which offers a number of different avenues to connect with them: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs You stated in your post that you've tried every solution more than once. So I suppose that your troubleshooting included restarting your Fitbit One, using the instructions in How do I restart my tracker. Unless your One's display showed "Fitbit 6.60", the restart attempts were not successful. So I would suggest doing it again, perhaps holding the button down a little longer, 20 seconds or so, until you get to see "Fitbit 6.60" on your One's display. Please let us know how it goes with Support. GL! TW ... View more
‎03-18-2016 04:00
1 Vote
Hi @unavailable. According to the information contained in this link, a Fail message, with the exception of Fail 59, means that the tracker is bad. This article is about the Ultra, but presumably also applies to the One. https://wiki.retrofitme.com/display/CLIENT/Fitbit+Ultra+-+Troubleshooting Your best best would be to reach out to the support team to confirm. http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs Have a nice day. TW ... View more
‎03-17-2016 14:58
2 Votes
Hi @Stellabella43. I am glad that the floor counting functionality is now restored, following a successful restart of your Fitbit Charge. It is important to know however that floors will only get counted if the change in elevation is at least 10 feet and the ascent is uninterrupted. In our house for example, we have a two-tier staircase; and if I happen to pause, even for just a second, at the half way landing, odds are that the floor won't register. Just thought I'd pass this on. Keep up the good work! Fitbit is all about instilling permanent changes in activity levels and dieting, no matter what the count is! So as long as you stay active, you're definitely on the winning side right! Cheers! TW ... View more
‎03-17-2016 12:58
Well @SunsetRunner, let's see what you get when you use the timer functionality. As for the weight of the bike being a factor, frankly, I don't think this would matter much since you're going downhill. You get roughly a 50 calories delta here over 18 min. - that's an awful lot. Are you absolutely certain that the burn reported by Strava includes BMR calories and not just the incremental burn from cycling? TW ... View more
Hi @Chezzyp. The first thing I would try again is to restart your tracker, using the instructions in How do I restart my tracker, perhaps holding the button down a little longer, 20 seconds or so until you git to see "Fitbit 6.60" on your One's display. The other point I want to highlight is that Fitbit trackers, as far as I know, use single-channel Bluetooth connectivity, such that it can only have a live connection with one device at a time. So if you're attempting to sync with your iPad when you still have a live connection on your phone, it will not work. Temporarily turning off Bluetooth on your phone when attempting to sync with your iPad should allow your iPad sync to work. The document I can't sync my tracker offers many more tips that you may want to try. These syncing issues are usually pretty easily rectified, so I'm confident that one of these troubleshootips will work out. Please let us know how it goes. Cheers! TW ... View more
‎03-17-2016 07:52
Hi @JodyW14 Fitbit trackers do not sync via your phone's Bluetooth functionality (althought Bluetooth must be turned ON) but with the Fitbit app.Turning off Bluetooth and back on again after twenty seconds or so might do the trick - which you may have to repeat two to three times for the process to stick. Hope this helps. Cheers. TW ... View more
‎03-17-2016 07:09
Hi @SunsetRunner. I don't know, sorry, I don't have the pleasure to own one of those fancy phones. I read on the Web about yours - it's a nice one indeed! It has to be somewhere in settings - just poke around and you'll find it. Cheers! TW ... View more
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