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  • About prenaud

About prenaud

Base Runner
6 hours ago
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43
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9
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0
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7
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I give up. New Charge 6, same results... https://photos.app.goo.gl/CYEYrW5djsdib9za8 ... View more
To be fair, I thought I should write a little update. After several chat sessions and email exchanges, I finally have another Charge 6 on its way. I should get it tomorrow. I thought it would never happen as I bought it second hand and I didn't have a receipt. I was able to give the location of where it was originally bought and that was enough for Fitbit to provide me with a replacement. ... View more
‎02-01-2024 06:28
Another update... Finally, the reply came in and they asked me to reset my watch, which I had done 2 days prior. So, I decided to reach Fitbit by chat again. This time, the person said I would be getting an email from their "specialized team". Here are the questions they asked me: *What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise? *Were you wearing the Fitbit device particularly tight or loose? *What was the position of the Fitbit device on your wrist? From my profile, I'm pretty sure they can tell that I know how to wear a Fitbit since I own one since 2019. What is weird is that even if the Charge 5 was not accurate, it was still better than my Charge 6. https://photos.app.goo.gl/z1v4ei12DxUePLF58 ... View more
‎01-30-2024 13:41
Thanks for sharing. I contacted Fitbit via the chat help on 3 occasions and we tried something different each time. I was told to reply to the email this time instead if I still had issues. Even worse today. Still waiting for a reply. ... View more
‎01-29-2024 08:23
Weird. This is what my last sessions look like. It even went down to 60 today. https://photos.app.goo.gl/XiRhQTFkjZiKCtp99 ... View more
‎01-29-2024 06:54
Thanks for asking. I do get it going manually. I learned about it when running. I couldn't figure out why it didn't match my friend's watch. It turned out I let the watch start the activity by itself. No more. 😁 ... View more
‎01-29-2024 05:28
A little update after 4 days with the charge 6.... For the last 3 spinning sessions, the watch gives readings totally off for the first 15 minutes (off by 30 to 50) compared to my chest sensor. After that, the watch is bang on. I've contacted Firbit 3 times and each time they make me try something different. I wonder what they have in their sleeves for when I have to contact them again tomorrow. Hahaha ... View more
Thanks again for the advice. I'm watching the video you mentioned right now. This is my 5th watch from 3 different companies and it is definitely the best results I've ever had. ... View more
‎01-26-2024 13:39
Thanks for your reply. It's only my third day with the watch. I was very pleased yesterday when I did a 30 minute spinning session. It was really close to my chest sensor. It is definitely on the right wrist. Today's session was one hour. I wonder if sweat was a factor. I'll keep experimenting... ... View more
‎01-26-2024 13:22
Hum, I thought the Charge 6 would give me an accurate heart rate. I just went from Charge 5 to 6 because I was too frustrated with the lack of accuracy. I did some spinning this am. It started well, but then things went weird towards the end. 😞 Chest HR Charge 6 ... View more
‎10-21-2023 07:23
Thanks for your reply. So I guess even if the Charge 6 has Indoor Climbing, that wouldn't sync either. Too bad. ... View more
‎10-21-2023 05:50
How can I sync data for rock climbing to Strava? Last time, I chose Workout on my Charge 5 and synced the data using the web site FitToStrava. Then, I had to edit the entry in Strava from Workout to Rock Climbing. Is there another way to do it? ... View more
‎08-20-2023 12:08
I'm 63 (male) in OK shape (Cardio Fitness 45). I have a Charge 5 and have a hard time believing the HR reading when I run. It seems accurate when I bike, but totally off when I run. I always wear my watch on the left wrist (non-dominant). I thought I should try the left wrist and here's the difference: https://photos.app.goo.gl/7Ps4JQ3LX61yqQVj7 Left wrist - 5:56/km pace - 169 bpm Right wrist - 5:36/km pace - 159 bpm At 63, I doubt very much that I can hit the 180s. Here's a typical bike ride. That seems more like the way it should be if I disregard the 194 peak. Any thoughts? https://photos.app.goo.gl/QSdKRpWaLoYD8KKRA ... View more
‎07-19-2023 02:10
1 Vote
I got mine on July 16th and didn't have any issues. ... View more
Kind of confused. How can I get over 7000 days of activity in 3 years? https://photos.app.goo.gl/BeMyQ1VaT8ork3wX9 Moderator Edit: Clarified subject ... View more
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‎05-29-2020 06:21
1 Vote
Thanks @MarreFitbit , I was very happy to get my replacement in less than 24 hours after I filled out the form. I've always said that I liked the Versa 2 very much and I am more than willing to help improve the product in any way I can. I am also very impressed with the support I get from Fitbit. I read a lot of negative comments and I wonder if I should just stop following the different forums. I don't like to see all that negativity... Thank you all for your help, Pierre ... View more
‎05-19-2020 06:28
And the frustration continues. I honestly don't know what I'm supposed to do. I have to go back and forth between the "old" watch and the new one every other day. To make things worse, the watch got the distance totally wrong with my regular 3 km run. And that was my best time. 😞 EDIT: Not every other day. I reset one this morning and had to switch again this afternoon - no swiping at all after half a day. ___________________________________________________ ... View more
‎05-17-2020 03:12
I'm kind of curious now. I wonder if this happens more to users who are very active. I do about 3 hours of active minutes per day - hiit, running, cycling, longboarding, ... and this is my second Versa 2 in 5 months. I know other users who definitely don't do as much as I do and they don't have any issues. ... View more
Thanks @LiliyaFitbit for your help. I'll leave an update here in case others follow... I unpaired my recent Versa 2 and left it alone for 2-3 hours. Meanwhile, I managed to connect with my old Versa. No swiping either, but at least it collects data. My recent Versa came back to life. I was able to do a factory reset and reconnect it with my phone this am. No swiping possible still. I went for a run and tried several times to press the arrow for "Starting exercise app" while I was running. Only at the end of my run was I able to activate the app after pressing maybe 10 times. Then, it took me forever to stop it since I was already done with my run. It's so silly, I'm almost laughing. Now I'm pressing the back button and it's hit and miss again. I'll be waiting for a reply from Customer Support , but I don't have much hope since this is already my 2nd Versa in less than 5 months. ... View more
@LiliyaFitbit , I guess I spoke too soon. My Versa 2 is totally unusable this morning. I've been fussing with it for over an hour trying to do a factory reset. Since swiping doesn't work, I have to use the back button. I use the instructions below, but never get the second vibration. Instead, the logo shows up again. Hold the back button for about 8 seconds. When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). Hold the button again until you feel a second, longer vibration, which indicates they initiated the factory reset. ... View more
Thanks for getting back to me. In fact, the watch has been acting out the passed 2 days. The battery went down 50% overnight. It usually is 10%. The left button doesn't always work. Swiping is hit and miss. This morning, all of a sudden, the Fitbit logo showed up when I came back from my run. I did a factory reset and did not install any new app just in case that was the problem. I use Orb Redux as my clockface. I love the Versa 2. So disappointing... Orb Redux https://gallery.fitbit.com/en-ca/details/d096fc35-9fc2-4137-b968-b5b3b71409dd ... View more
I went through pretty well the same thing with my watch (watches). I got a Versa 2 for Christmas and after a couple months, it was unusable. I contacted customer support and we managed to get it going again using a different phone. Two weeks later, I contacted customer support again and this time there was nothing we could do. They sent me another watch. So, I've had the new watch for a month and a half. Well, this week, I had to do a factory reset again 3 days in a row. It seems to be fine today, but for how long. Like @D0sntwrk said, it is not fair that we have to go through this. ... View more
‎05-03-2020 07:25
Got the distance right this morning. Can someone explain to me the 34'43" Low Pace? I know the 4'45" Pace is accurate. Unfortunately... 🤣 ... View more
‎05-02-2020 13:26
I'm glad I'm not the only one. This is from last summer using a Xiaomi Mi Band 4... ... View more
‎05-02-2020 06:50
How can there be such a big difference? Same course, a few seconds slower in terms of time, but big difference with distance and pace... I use a Pixel 3a. This course is definitely 3km. ... View more
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Awesome. Somehow I missed that. Thank you very much. ... View more
Is there a way to let Versa indicate when we have reached our distance target. I keep looking at my watch towards the end of my run. I wish there was a better way. ... View more
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‎03-11-2020 13:51
For about 30 minutes this am, my Versa 2 shut down and I couldn't start it again. I didn't know what to do. I love this watch. I looked online for tips but didn't find anything that worked. I was hoping to find some sort of a reset way of doing it with a needle of something. I kept pressing the button, but nothing would happen. All of a sudden, it came back to life with 99% battery. That was close. So weird... ... View more
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Thanks @RicardoFitbit for the suggestion. I guess I could try it. This would work well when I go for brisk walks, but it would mess up the data for my every day walking, wouldn't it? Too bad we cannot select the minimum speed required to get the exercise app started. It seems that it would make more sense to me. ... View more
‎03-08-2020 12:54
Is there a way to tell Fitbit at what pace to get the exercise app going. I was walking at a 9'30" pace today and the exercise app kept kicking in thinking I was running. Then, the runs ended up on Strava. Moderator edit: Subject for clarity ... View more
‎03-07-2020 13:16
I just noticed a conversation about this on Reddit: https://www.reddit.com/r/fitbit/comments/feuoq9/phones_pedometer_notification_what_does_this_mean/ ... View more
‎03-05-2020 01:56
I also have had this permanent notification for the passed couple weeks on my Pixel 3a. I cannot clear it and I'm not sure if I can turn it off. https://photos.app.goo.gl/eMVXzqN6S1JWkJEq8 ... View more
‎02-22-2020 02:13
I'm very sorry. I just saw your message this morning. I should have posted an update. I ended up using Chat with Fitbit Support to help me. It's all good now. We basically used similar steps for fix the issue with my Pixel 3a. Thanks for trying to help. ... View more
‎02-20-2020 14:43
Does Fitbit still have issues with syncing? The passed few days, my active minutes get updated the following day. Edit: I guess I was wrong. Did not get updated today Moderator edit: Subject for clarity ... View more
‎02-15-2020 13:24
Excellent! I don't want to go crazy over Firbit stats, but it's nice to understand how they work. Thanks again. ... View more
‎02-15-2020 12:59
Maybe one last question. Just curious... For the 10-minute requirement of active minutes. If I do 15 consecutive active minutes, would the Fitbit count 5 or 15 minutes? I believe Google Fit would count 5 minutes and ignore the 1st 10 minutes. I may be wrong though. ... View more
‎02-14-2020 08:00
2 Votes
Awesome! Thanks again. Have a nice weekend. ... View more
‎02-14-2020 07:42
Yay! Thank you so much. While I'm at it, I still don't understand the heart rate number in the top tile. I get an average of 514 minutes while I get an average of 292 active minutes. What does 514 represent? ... View more
‎02-14-2020 06:58
Thanks, but I can't see active minutes. See image... ... View more
‎02-14-2020 01:34
I can't figure out how to change my active minute goal. I try to follow these instructions, but they don't march what I have on my Fitbit app: https://www.androidcentral.com/how-customize-activity-goals-fitbit-android ... View more
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