09-09-2024 03:08 - last edited on 09-09-2024 09:44 by LizzyFitbit Fitbit Moderator
09-09-2024 03:08 - last edited on 09-09-2024 09:44 by LizzyFitbit Fitbit Moderator
I've just recently noticed an issue where the time on my watch should've been 12:15pm was at 9:15am instead. The App settings for timezone information was set automatically. I then manually set it to the correct timezone but the time doesn't change even after syncing. If I sync a timezone just before mine (GMT+2) it then works and sync to one hour behind. If I change it back to GMT+3 it then goes back to the original time which is a couple hours behind the correct time. This leads me to believe that there's some bug, I've also restarted my phone and watch but to no avail, entering specifically GMT+3 it doesn't work. I haven't test it with GMT+4 to see what happens but this behaviour is very weird since it gets the other timezones correct, at least those before my current time.
Is anyone able to replicate this?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
I am seeing multiple persons indicating that it is some sort of bug that needs to be addressed.
Check out the responses under post "Timezone incorrect for GMT+3"
thank you. i see it's not just me but many people. we shall see what happens in the next few days. thank you for replying
Certainly no problem. I am glad I came to the forum. This issue is very frustrating and it is even more frustrating that apparently the Fitbit support is none the wiser on the issue and unable to assist as they are walking you through very basic trouble shooting steps that any avid Fitbit user is readily aware of.
Também estou com o mesmo problema 😵💫
Enfrento o mesmo problema. Alguém conseguiu resolver? Por favor me ajude.
Just got the info that the team is aware of this time zone issue and working on a solution, @talhahp.
Thanks for having pointed that out.
According to my recent info, this issue should be resolved now, @talhahp, @rcnvenancio, @Villalbacv, @buvankc and @Adityatechnoob.
Just pull down in the app to force sync.
Hi everyone, and welcome to our new members. @Talahthas Thanks for your help!
Thanks for bringing this to our attention and the time taken while troubleshooting your watches. I wanted to let you know that this issue was escalated and our team got it fixed.
I appreciate your patience and if you continue seeing the wrong time, I'd suggest opening the Fitbit app and pulling down on the Today screen to force a sync.
Hi everyone. @Williehutch03 It's great to see you around.
Thanks for keeping me posted, I'm glad that the time on your Versa 4 is correct. Because this issue was already resolved, I'm going to close this thread from further comments to prevent any confusion.
For anyone else having similar issues, check this help article which describes some troubleshooting steps. Keep in mind that you can always start a new thread if you have a different question. Have a good one!