"Understanding and embracing cross-channel communication behaviours will become increasingly critical to success in the banking industry, writes Steve Dille. Customer interactions today are happening to a greater extent across multiple devices and channels because smartphones, tablets and even desktop PCs are multi-channel devices that give users multiple options (i.e., check information or execute a transaction via a mobile app, tablet app, email, SMS text, desktop browser, mobile browser, etc.).

As a result, the communication behaviours of banking customers are evolving fast. For example, 34% of consumers have started a banking activity on their desktop and picked it up later on another device." Continue Reading

As Windows 8 Launches, Banks Ready Mobile Banking Apps
"Financial institutions are readying apps for Microsoft's new, radically different Windows 8 operating system for desktop, laptop and tablet devices, which officially launches today. Bank of America, the second-largest U.S. bank by assets, is one. 'We're developing an app for Windows 8 that will provide another convenient way for our customers to interact with Bank of America,' said a BofA spokesperson in a statement emailed to BTN. BofA's app is for PCs and tablets."

NEW - Dell Shop Application for Windows 8
Tap into the app to find everything at Dell. With Dell Shop, you can find the perfect new Dell PC or get more from your current PC with custom-recommended electronics and accessories from top manufacturers. Using your System ID, Dell Shop can identify your Dell PC and make compatible suggestions. And even if your PC isn’t a Dell, you can still use Dell Shop to buy those must-have items. You’ll find easy access to the most popular accessories, from monitors, printers, projectors, mice and bags, to wireless routers and external storage. And if you’re looking to outfit a home theater, home office, dorm room or a creative studio, you’ll find complete solutions right here.

Chase Boasts Best Mobile Banking, Says Javelin
"After analyzing the mobile banking offerings of the top 25 retail banks by deposits, Javelin Strategy & Research has declared that JPMorgan Chase has the best, followed closely by Wells Fargo and Bank of America.

The research firm found that Chase offers more mobile banking features than any other bank, including person-to-person payments and personal financial management. The last two years in a row, USAA won this accolade. This year, Javelin researchers evaluated the 23 of the top 25 banks that offer mobile banking. (This is an increase from last year, when 19 of the top 30 banks had it.)"

More Banking Consumers Going Mobile and Getting More Digital
"Tablets, smartphones and mobile devices will increasingly become the primary tools used to access online banking services, and young adults are the most likely to carry their bank in their pockets — but a growing number of other age groups are likely to join them in the very near future. Those are among the findings of Intuit Financial Services Fourth Annual Financial Management Survey, a study fielded in October 2011 involving 1,000 participants across the United States."

Capital One launches sweepstakes to drive mobile banking adoption
"A new mobile sweepstakes from Capital One lets the brand engage with customers in a fun way while encouraging them to try its mobile banking services. Capital One Financial Corp. offers a spectrum of mobile banking services, including apps for both iOS and Android, a feature-rich mobile site, text and voice alerts."

Jumptap Releases Wave Two of Its Ongoing Understanding Mobile Audience Research
"Today, Jumptap, the leader in targeted mobile advertising, released its Wave Two in an ongoing proprietary research series Understanding Mobile Audience. This Wave, based on data from comScore, shows that tablet owners are almost as likely as PC and laptop owners to use their tablet device to make purchases. Sixty three percent of tablet owners make purchases using their tablet device as opposed to the 83 percent of PC owners who do the same. This report follows Jumptap's Wave One in its Understanding Mobile Audience series, which focused on automotive audience data."

Citi banks on mobile alerts for corporate clients
"Financial institution Citi is making its email alert program mobile-friendly after seeing an increased need from consumers to manage their accounts via the handset. The new alerts program can be used by Citi’s corporate treasury service clients and commercial card holders. The alerts program builds on Citi’s extensive mobile strategy for both consumer and business clients with services including applications, alerts, mobile Web sites and advertising."

A Whole Bunch Of Wireless Firms Are Going Into Mobile Banking
"The recent announcement from Canadian mobile operator Rogers Wireless—that it applied to the Minister of Finance to become a bank—confirms that we’re seeing a new trend. Rogers says it has no plans to 'become a full-service deposit-taking financial institution,” but is “actively looking at the mobile payment category.' By applying for bank status, Rogers is serious about being part of the mobile payments space."

Turkey is leading the mobile revolution in the Middle East
"Developing markets are gaining speed and Middle East countries with young populations are at rise. With populations that are truly enthusiastic towards innovation, they are coming on strong in the technological market. Lately, emerging markets’ key focus area has been mobile. Since 2002, mobile penetration has grown 321 percent in developing countries. Meanwhile, it’s only grown 46 percent in developed countries in the same time period."

Meriwest Credit Union Members Enjoy Enhanced Mobile Banking Upgraded iPhone and Android Apps result in 2,500 new downloads
"With over 2,500 new downloads in the past month, Meriwest Credit Union members utilized their Smartphone and upgraded or installed a new version of the Meriwest Mobile Banking application on both the iPhone and Android platforms. The upgraded versions provide enhanced usability, more detail in transaction histories and access to built-in financial tools."

Century Bank and Trust Launches Mobile Banking and Account Alerts
"Century Bank and Trust is excited to announce the launch of free Mobile Banking and Account Alerts. Mobile Banking and Account Alerts put customers in the know and in control 24/7. Manage money on the go- check balances, transfer money, pay bills, receive account alerts and more. With busy schedules and lifestyles, managing finances can be a challenge. Now Mobile Banking and Account Alerts allow customers to stay on top of their finances anytime, anywhere from their cell phones."