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Support Handbook

Support User Guide

Types of Support

Scope of Support

Severity Types

Severity Types

Working With Support

Additional Services

Support Policies

What is SUSE Technical Support?

Technical support is available with a valid subscription containing a support entitlement, in combination with a product that is supported by our Product Support Lifecycle.

Our different subscription options, hours of coverage and the maximum target response times* upon creation of a case, can be reviewed by the links below:

* Response time is defined as the time between the creation of the case and the initial communication between the support engineer and the contact who created the case.