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Support Handbook

Support User Guide

Types of Support

Scope of Support

Severity Types

Severity Types

Working With Support

Additional Services

Support Policies

Support contact numbers

Please note that SUSE provides Support in English language only (unless otherwise highlighted below).

Americas (English only)

North America Support Centre (within the United States): +1 800 971 3100
North America Support Centre (outside the United States): +1 832 502 2101
Brazil / Latin America (Portuguese/Spanish limited to 8 am to 5 pm local business hours) +55 11 4040 9270

Asia Pacific (local language)

China: +86 800 810 6500, +86 400 810 6500 or +86 106 533 9240
Japan: +81 5055 333 750

Asia Pacific (English only)

Australia: +61 3 7034 6800
India: +91 000800 919 0610
New Zealand: +64 9 884 8396
All other Asia Pacific Countries: +65 31 580 888

Europe, Middle East and Africa (English only)

United Kingdom: +44-330-128-9340
Germany: +49 911-950-365-000
Spain: +34 910 48 7630
France: +33-187-159-400
Italy: +39-0230-456-030
Portugal: +35 1211-232-020