Capabilities
Get hands-on assistance from day one. Your customer onboarding specialist will be your point of contact for technical implementation, account launch, and ongoing support for your first 60 days. Onboarding services include:
Extend your team with an expert who knows your business inside and out. At the 60-day mark, your dedicated account manager will become your point of contact for all strategic needs. Account management services include:
Boost revenue and recognition with ad creative that turns heads. AdRoll’s in-house designers can enhance your creative capabilities to ensure your ads stand out and inspire action. Creative services include:
Leave your compliance worries with us. Our internal policy team can work with your account manager to diagnose and quickly address any advertising policy concerns or issues. Qualifying customers can also get access to advanced optimization support, including quarterly deep dives with an optimization specialist.
Day or night, we’re here to help. If you’re experiencing off-hours technical issues or have general inquiries, our customer support specialists are on standby via chat to provide immediate assistance. For questions that require advanced attention, our customer support team will loop in your account manager to ensure a thorough resolution.
Increase your team’s capacity and keep your ABM operation running smoothly. Choose from tiered support packages that include perks like a dedicated customer service manager, enablement workshops, playbook management, enhanced reporting, and more.
"The AdRoll account team is honestly one of the most supportive account management teams I’ve ever had. They collaborate with us regularly, suggest new ideas and approaches, and have become an essential part of our team."
| Services offered | Managed Services | Self-serve |
|---|---|---|
| Onboarding services | Available | Unavailable |
| Account management | Available | Unavailable |
| Optimization & policy services | Available | Unavailable |
| 24/7 customer support | Available | Unavailable |
| Creative services | Available | Available |
| Request a Demo | Explore Self-Serve |