ModSquad's Secure Platform

When you work with ModSquad, your operations run on our secure platform — built on Cubeless and enhanced with policies, tools, and workflows specific to CS and T&S work. SOC 2 Type 2, HIPAA, and PCI-DSS compliant. Remote operations. Centralized control.

Cubeless is also available as a standalone product for companies securing their own distributed teams.

Platform Controls

Isolated workspace All work happens inside a secure workspace. No client data on personal devices. No local file storage. No persistent credentials. When a session ends, nothing remains.

Identity & access SSO enforced. Risk-aware MFA required. Role-based permissions scoped to specific client programs. Optional continuous biometric authentication. Access revoked instantly when needed.

Data loss prevention Screenshot and print capture blocked. Copy/paste outside the workspace restricted. Keylogging exposure prevented. Downloads routed to secure storage. Sensitive data masking via DLP rules.

Program isolation Each client program runs in a separate, permission-controlled environment. No cross-client visibility. No lateral access between programs.

Audit & accountability Centralized logging. User-level access tracking. Session-level attribution. Full visibility into who accessed what and when.

Access revocation Credentials revoked centrally. Sessions terminated. No local data remains. No residual access. No dependency on the user's device to remove access.

Compliance

SOC 2 Type 2 Independently audited controls for security, availability, and confidentiality

HIPAA Compliant for healthcare data handling

PCI-DSS Compliant for payment card data

GDPR Privacy and data protection compliance

Compliance documentation available upon request under NDA.

Operational Discipline

Technology enforces the guardrails. Operations reinforce them.

Background screening aligned to program requirements

Identity verification and confidentiality agreements before system access

Security orientation at onboarding, program-specific data handling protocols, ongoing refreshers

Structured offboarding with centralized credential revocation

Access is only granted after required screening and onboarding are complete.

Works with Your Systems

Our platform integrates with your existing tools — Zendesk, Salesforce, your internal platforms. No migration. Our team works inside your systems through the secure workspace.

FAQ

What is ModSquad's secure platform?+

ModSquad's secure platform is built on Cubeless — enhanced with policies, tools, and workflows specific to customer support and trust & safety operations. Mods operate within a secure, isolated, identity-managed environment. SOC 2 Type 2, HIPAA, and PCI-DSS compliant.

How does ModSquad secure client data?+

All work happens inside a secure workspace. No client data on personal devices, no persistent credentials, no residual access when a session ends. Each client program runs in a separate environment with no cross-client visibility. Every action is logged and attributable.

What is Cubeless?+

Cubeless is ModSquad's patent-pending secure workspace product. ModSquad uses it internally to secure client operations, and it's also available as a standalone product for any company securing a distributed workforce. Visit cubeless.io for details.

What compliance certifications does ModSquad hold?+

ModSquad holds SOC 2 Type 2, HIPAA, PCI-DSS, and GDPR certifications. Compliance documentation is available upon request under NDA.

If your security team wants a deeper technical walkthrough, we're ready.

Let's Talk Security