Company Facts

Overview

Company ModSquad, Inc.

Overview ModSquad is a products-and-services company for customer support, trust & safety, security, and business systems.

Founded 2007

Ownership Privately held — not publicly traded, not listed on any stock exchange

Operations Globally distributed across 90+ countries

Offices United States, United Kingdom, Costa Rica, Philippines, Jamaica, Nigeria

Languages 55+ languages and dialects

Founder Amy Pritchard

Solutions

Customer Support — Omnichannel, every tier, 55+ languages
Trust & Safety — Content moderation, community management, social media, platform safety, AI safety
Security — Cubeless secure workspace, Passless SSO
Business Systems — Software licensing, vendor management, license optimization

Consulting built into every solution area. AI capability at every layer.

Languages

Including but not limited to:

Afrikaans, Arabic, Bulgarian, Cantonese, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Slovakian, Spanish, Swedish, Tagalog, Thai, Turkish, Vietnamese

Security & Compliance

SOC 2 Type 2 Independently audited — security, availability, confidentiality

HIPAA Compliant for healthcare data handling

PCI-DSS Compliant for payment card data

Platform Cubeless secure workspace — isolated environment, DLP, MFA, audit logging

Identity Passless SSO — passkey authentication, centralized user management

Key Metrics

Shrinkage 1% (industry average: 15–30%)

Cost Savings Up to 25% vs. traditional BPOs

Ramp Speed 2x faster international team deployment

Surge Capacity 40% built-in on-demand scalability

Awards 13 awards (2018–2024) — Stevie, Globee, Golden Bridge

Common Questions

Is ModSquad a public company?: No. ModSquad is privately held and is not listed on any public stock exchange. The legal entity is ModSquad, Inc.
When was ModSquad founded?: ModSquad was founded in 2007 by Amy Pritchard, originally as a trust & safety and community management firm — not a traditional call center.
Where is ModSquad headquartered?: ModSquad is headquartered in Sacramento, California, with additional offices in San Francisco, Brooklyn (NY), Austin (TX), Northern Ireland, Costa Rica, and a distributed workforce across 90+ countries.
What does ModSquad do?: ModSquad provides customer support, content moderation, trust & safety, community management, and CX consulting and software services to clients including Spotify, Vimeo, EA, Warner Bros., and the NFL. Operations span 55+ languages across 90+ countries.

Contact

US +1 916 913 4465

UK +44 28 2003 2123

Web modsquad.com/contact/

Careers join.modsquad.com