Resources
Case studies, guides, reports, and insights on customer support, moderation, and community management.
Browse
Spotify
→ Case Study
CX Ceilings: The Hidden Constraints on Hypergrowth
→ Guide
E-Commerce(PDF)
→ Case Study
EdTech
→ Case Study
AI and CX Assessment
→ Assessment
Geneverse
→ Case Study
Wounded Warrior Project
→ Case Study
VSCO(PDF)
→ Case Study
Metaverse
→ Guide
Vimeo
→ Case Study
Customer Support Outsourcing Guide
→ Guide
Kalderos(PDF)
→ Client Spotlight
Children's Miracle Network Hospitals(PDF)
→ Case Study
Andrews McMeel Universal(PDF)
→ Client Spotlight
Ecommerce(PDF)
→ Data Sheet
Santa's Club(PDF)
→ Client Spotlight
Decoding Digital Parenting(PDF)
→ Infographic
Guide to Brand Protection
→ Guide
Outsourcing Player Support
→ Guide
How to Ace Customer Support in EdTech
→ Guide
The Digital Trust Playbook
→ Guide
Insurance Software Company(PDF)
→ Case Study
Decoding Digital Parenting
→ Webinar
Roll20(PDF)
→ Case Study
Managing Digital Communities in Today's World
→ Webinar
Wooga(PDF)
→ Case Study
Your Guide to Boosting ROI through Customer Service(PDF)
→ Ebook
MobileQubes(PDF)
→ Case Study
Expert Passenger Engagement for the Air Travel Industry(PDF)
→ Data Sheet
Top Agencies Rely on ModSquad 24/7(PDF)
→ Data Sheet
Tourism Ireland
→ Client Spotlight Video
ShipStation(PDF)
→ Case Study
Wooga(PDF)
→ Client Spotlight
Jayex(PDF)
→ Client Spotlight
Tourism Ireland(PDF)
→ Case Study
DFW Airport(PDF)
→ Case Study
Flybrix(PDF)
→ Case Study
Phoenix Sky Harbor Airport(PDF)
→ Case Study
Conversocial(PDF)
→ Customer Story
The Call Center - Vital to Your Business(PDF)
→ Infographic
Harris Poll: Moderation(PDF)
→ Infographic
Harris Poll: Brand Trust(PDF)
→ Infographic