Training modules/dashboard/index
From Meta, a Wikimedia project coordination wiki
- Purpose of this module
- Situations you might encounter
- Before the event
- During the event: Who may report?
- After the event: Report to the Wikimedia Foundation
- Things to think about: Affiliates & long term groups
I: Fundamentals
[edit ]II: Other forms
[edit ]- Handling personal information: Publication of personal information
- Handling personal information: What counts as "personally identifying information"
- Handling personal information: Handling PII on-wiki
- Handling personal information: Responding to posters of PII
- Handling personal information: On-wiki steps they can take
- Handling personal information: Off-wiki steps to recommend
- Handling personal information: What not to do – The "Streisand effect"
- Off-wiki harassment
- Image-based problems
III: Communication best practices
[edit ]- Communication: Communication style
- Providing support and advice
- Providing support and advice: Actionable and non-actionable cases
- Providing support and advice: Malicious or mistaken reports
- Providing support and advice: What kind of support can the Wikimedia Foundation offer?
- Providing support and advice: What kind of non-Wikimedia support can you direct someone to?
- Support you should not offer: Mental health counseling
- Support you should not offer: Legal advice
IV: Handling reports
[edit ]- Handling reports
- Investigating reports: Verifying facts
- Investigating reports: Background research
- Investigating reports: Useful tools for gathering evidence
- Investigating reports: Understanding "actionable" versus "non-actionable"
- Investigating reports: Documentation
- Investigating reports: What does appropriate documentation look like?
- Investigating reports: Where should the documentation be stored?