Posted by mtbosworth on May 26, 2011 at 7:51pm
In my Drupal instance I have mapped a Case Node to a the Case object in Salesforce. I have mapped the fields that are relevant to my project. All fields seem to show up correctly in Salesforce except that the Contact Name is empty.
Things I've ruled out:
Salesforce permissions - I've confirmed that I can create contacts.
Salesforce connection - Cases are making it there fine
Things I'm testing now:
Clearing out all users, doing a fresh import from salesforce, the try creating a case.
I do have a fieldmap for Drupal users to Salesforce Contacts but I only use it for the import. I do not push contacts to Salesforce, I only receive them.
Any help on why the Contact Name field is not being populated is much appreciated.
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Categories: Salesforce
Comments
Contact Name is likely not
Contact Name is likely not plain text, but requires a Salesforce ID for the relevant contact.
Got it!
Thanks for the tip. That was the problem. I created a new field in the Case content type to contain the Contact id for salesforce. I used the default value php field to pull in the profile value $user->salesforce->sfid. Lastly, included the new field in the field map. Now contact Id's are showing up. Fantastic.
Mike Bosworth
Balanced Scale Media, LLC
balancedscale.com