Groupware for small Drupal Shops?

Must-haves:

• Time tracker with configurable or 15m increments
• Issue tracker
• Someplace convenient to put client data such as contact info, logon credentials, etc.
• Contact notes (to keep track of who spoke to whom when and about what)

• Integration with our existing git repos for display of history, etc.

  • Ability to associate commits with issues
  • Ability to browse revision history (git log)

• Billing, including recurring billing for things like support contracts.

• Self hosted.
• Works smoothly in common browsers (on Linux and Mac)
• Efficiency: common actions should take as few clicks and as little time as possible.

Wish list:

• Ability to change state of an issue from a git commit message.
• Ability to associate a commit with one or more issues from the git commit message.
• Ability to log time spent from the git commit message.
• Ability to put emailed support requests directly into issue queue
• Ability to keep track of monthly support usage
• Ticgit integration
• Open source (who knows what I'll need to modify/extend someday).

Must-not-haves:

• Flash
• Data lock-in (difficulty getting our data out if we decide to migrate to something else).

I understand why "self-hosted" is attractive, but having somebody else take the worry out of backup and data integrity strikes me as a significant plus. I guess it depends on what you offer, if you're offering hosting then you have things in place. I don't offer hosting, only consulting and development. I have fully automated back-up (local and remote) on my server and workstations, but still, for crucial data (financial) I like the idea that a specialist company is handling it.

Currently part of the team at https://lastcallmedia.com in a senior Drupal specialist role.

• schiavone
• HedgeMage

• Arabic
• Alappuzha
• Event Platform
• Western Ohio User Group
• Goa Drupal Community
• Liverpool
• Chandigarh Drupal Geeks (C.D.G.)
• API-First Working Group
• Compony opinionated developers
• 4SPOTS