| KPI | 3Q24 | 4Q24 | 1Q25 | 2Q25 | 2025 Ave |
|---|---|---|---|---|---|
| Animal Quality | 99.90% | 99.91% | 99.91% | 99.84% | 99.87% |
| Quality | 99.91% | 99.94% | 99.34% | 99.33% | 99.34% |
| Delivery | 99.24% | 99.38% | 99.63% | 99.48% | 99.55% |
Animal Quality = # defective animals reported by customer as Taconic responsibility / Total # animals shipped
Overall Quality = # of complaint events attributed as Taconic responsibility (not including delayed delivery & animal quality events) / Total # of order fulfillments
Delivery = # of order fulfillments not performed on committed date / Total # of order fulfillments
Taconic's Customer Quality team is available to review Taconic's KPIs and account-specific customer feedback via quality review meetings.
Contact us to request a Quality Review meeting.