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I have had trouble managing my access keys for my Cognitive Services Resource on Azure. Every time I log in any browser and click on Manage Keys... the keys don't appear. Even if I click on the cloud icon, they only appear for a split second and then disappear. Has anyone else had this problem? How did they solve it?

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Gaurav Mantri
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asked Jun 3, 2017 at 12:04
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  • I'm using Chrome and I've had no problems Commented Jun 3, 2017 at 19:45

1 Answer 1

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See Translator Speech API Keys No Longer Show in Portal & Have Stopped Working:

That error means that your Azure subscription (which is different than your F0 free tier Cognitive Services account) is not active. Typically this happens if you have a 1 month Azure free trial subscription and the free 1 month period has expired, but it can also happen to paid Azure accounts if there is a problem with the billing such as an expired credit card.

You should be able to validate this in the subscription list in the Azure portal - https://portal.azure.com/#blade/Microsoft_Azure_Billing/SubscriptionsBlade.

answered Jun 4, 2017 at 6:09
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