論文

査読有り 最終著者
2021年10月

情報通信技術が加工組立型製造業のサービス化に与えるイネーブラー効果の検討

サービソロジー論文誌
  • 須賀涼太
  • ,
  • 南知惠子

5
3
開始ページ
1
終了ページ
12
記述言語
日本語
掲載種別
DOI
10.24464/jjs.5.3_1
出版者・発行元
サービス学会

<p>This study aims to clarify how the advanced use of ICT promotes the degree of servitization of manufacturing. In the research on servitization, the role of ICT has been considered as an enabler in combination with other factors. Prior studies identified the following issues relating to ICT use: (1) lack of discussion of service capability in the context of ICT use, (2) challenges in identifying the moderating effects of ICT, and (3) problems regarding the measurement of servitization. The current research focused on these issues and conducted an empirical study targeting manufacturing companies (machinery, electrical equipment, precision equipment, and transportation equipment industry). The data were collected from the investor relations information of 117 firms, and the level of servitization and the degree of ICT use were operationalized for the empirical study. We employed ordered logistic regression analysis. The results reveal the moderating effect of ICT use on the relationship between service capability and the degree of servitization. This study contributes to the field of servitization research by identifying the relationship between the level of servitization and service capability, the advanced use of ICT, and other managerial factors. </p>

リンク情報
DOI
https://doi.org/10.24464/jjs.5.3_1
CiNii Articles
http://ci.nii.ac.jp/naid/130008102509
ID情報
  • DOI : 10.24464/jjs.5.3_1
  • CiNii Articles ID : 130008102509

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