Tutorial: Local troubleshooting of a Cloud Run service

Setting up gcloud defaults

To configure gcloud with defaults for your Cloud Run service:

1. Set your default project:

   gcloudconfigsetprojectPROJECT_ID

   Replace PROJECT_ID with the name of the project you created for this tutorial.

2. Configure gcloud for your chosen region:

   gcloudconfigsetrun/regionREGION

   Replace REGION with the supported Cloud Run region of your choice.

Assembling the code

Build a new Cloud Run greeter service step-by-step. As a reminder, this service creates a runtime error on purpose for the troubleshooting exercise.

1. Create a new project:

   Node.js

   Create a Node.js project by defining the service package, initial dependencies, and some common operations.

   1. Create a new hello-service directory:

      mkdir hello-service
      cd hello-service
      

   2. Create a new Node.js project by generating a package.json file:

      npminit--yes
      npminstallexpress@4
      

   3. Open the new package.json file in your editor and configure a start script to run node index.js. When you're done, the file will look like this:

      {
      "name":"hello-broken",
      "description":"Broken Cloud Run service for troubleshooting practice",
      "version":"1.0.0",
      "private":true,
      "main":"index.js",
      "scripts":{
      "start":"node index.js",
      "test":"echo \"Error: no test specified\" && exit 0",
      "system-test":"NAME=Cloud c8 mocha -p -j 2 test/system.test.js --timeout=360000 --exit"
      },
      "engines":{
      "node":">=16.0.0"
      },
      "author":"Google LLC",
      "license":"Apache-2.0",
      "dependencies":{
      "express":"^4.17.1"
      },
      "devDependencies":{
      "c8":"^10.0.0",
      "google-auth-library":"^9.0.0",
      "got":"^11.5.0",
      "mocha":"^10.0.0"
      }
      }
      

   If you continue to evolve this service beyond the immediate tutorial, consider filling in the description, author, and evaluate the license. For more details, read the package.json documentation.

   Python

   1. Create a new hello-service directory:

      mkdir hello-service
      cd hello-service
      

   2. Create a requirements.txt file and copy your dependencies into it:

      Flask==3.0.3
      pytest==8.2.0; python_version > "3.0"
      # pin pytest to 4.6.11 for Python2.
      pytest==4.6.11; python_version < "3.0"
      gunicorn==23.0.0
      Werkzeug==3.0.3
      

   Go

   1. Create a new hello-service directory:

      mkdir hello-service
      cd hello-service
      

   2. Create a Go project by initializing a new go module:

      gomodinitexample.com/hello-service
      

   You can update the specific name as you wish: you should update the name if the code is published to a web-reachable code repository.

   Java

   1. Create a new maven project:

      mvnarchetype:generate\
      -DgroupId=com.example.cloudrun\
      -DartifactId=hello-service\
      -DarchetypeArtifactId=maven-archetype-quickstart\
      -DinteractiveMode=false
      

   2. Copy the dependencies into your pom.xml dependency list (between the <dependencies> elements):

      <dependency>
      <groupId>com.sparkjava</groupId>
      <artifactId>spark-core</artifactId>
      <version>2.9.4</version>
      </dependency>
      <dependency>
      <groupId>org.slf4j</groupId>
      <artifactId>slf4j-api</artifactId>
      <version>2.0.12</version>
      </dependency>
      <dependency>
      <groupId>org.slf4j</groupId>
      <artifactId>slf4j-simple</artifactId>
      <version>2.0.12</version>
      </dependency>
      

   3. Copy the build setting into your pom.xml (under the <dependencies> elements):

      <build>
      <plugins>
      <plugin>
      <groupId>com.google.cloud.tools</groupId>
      <artifactId>jib-maven-plugin</artifactId>
      <version>3.4.0</version>
      <configuration>
      <to>
      <image>gcr.io/PROJECT_ID/hello-service</image>
      </to>
      </configuration>
      </plugin>
      </plugins>
      </build>
      

2. Create an HTTP service to handle incoming requests:

   Node.js

   constexpress=require('express');
   constapp=express();
   app.get('/',(req,res)=>{
   console.log('hello: received request.');
   const{NAME}=process.env;
   if(!NAME){
   // Plain error logs do not appear in Stackdriver Error Reporting.
   console.error('Environment validation failed.');
   console.error(newError('Missing required server parameter'));
   returnres.status(500).send('Internal Server Error');
   }
   res.send(`Hello ${NAME}!`);
   });
   constport=parseInt(process.env.PORT)||8080;
   app.listen(port,()=>{
   console.log(`hello: listening on port ${port}`);
   });

   Python

   importjson
   importos
   fromflaskimport Flask
   app = Flask(__name__)
   @app.route("/", methods=["GET"])
   defindex():
   """Example route for testing local troubleshooting.
    This route may raise an HTTP 5XX error due to missing environment variable.
    """
    print("hello: received request.")
    NAME = os.getenv("NAME")
    if not NAME:
    print("Environment validation failed.")
    raise Exception("Missing required service parameter.")
    return f"Hello {NAME}"
   if __name__ == "__main__":
    PORT = int(os.getenv("PORT")) if os.getenv("PORT") else 8080
    # This is used when running locally. Gunicorn is used to run the
    # application on Cloud Run. See entrypoint in Dockerfile.
    app.run(host="127.0.0.1", port=PORT, debug=True)

   Go

   
   // Sample hello demonstrates a difficult to troubleshoot service.
   packagemain
   import(
   "fmt"
   "log"
   "net/http"
   "os"
   )
   funcmain(){
   log.Print("hello: service started")
   http.HandleFunc("/",helloHandler)
   port:=os.Getenv("PORT")
   ifport==""{
   port="8080"
   log.Printf("Defaulting to port %s",port)
   }
   log.Printf("Listening on port %s",port)
   log.Fatal(http.ListenAndServe(fmt.Sprintf(":%s",port),nil))
   }
   funchelloHandler(whttp.ResponseWriter,r*http.Request){
   log.Print("hello: received request")
   name:=os.Getenv("NAME")
   ifname==""{
   log.Printf("Missing required server parameter")
   // The panic stack trace appears in Cloud Error Reporting.
   panic("Missing required server parameter")
   }
   fmt.Fprintf(w,"Hello %s!\n",name)
   }
   

   Java

   import staticspark.Spark.get;
   import staticspark.Spark.port;
   importorg.slf4j.Logger;
   importorg.slf4j.LoggerFactory;
   publicclass App{
   privatestaticfinalLoggerlogger=LoggerFactory.getLogger(App.class);
   publicstaticvoidmain(String[]args){
   intport=Integer.parseInt(System.getenv().getOrDefault("PORT","8080"));
   port(port);
   get(
   "/",
   (req,res)->{
   logger.info("Hello: received request.");
   Stringname=System.getenv("NAME");
   if(name==null){
   // Standard error logs do not appear in Stackdriver Error Reporting.
   System.err.println("Environment validation failed.");
   Stringmsg="Missing required server parameter";
   logger.error(msg,newException(msg));
   res.status(500);
   return"Internal Server Error";
   }
   res.status(200);
   returnString.format("Hello %s!",name);
   });
   }
   }

3. Create a Dockerfile to define the container image used to deploy the service:

   Node.js

   
   #UsetheofficiallightweightNode.jsimage.
   #https://hub.docker.com/_/node
   FROMnode:20-slim
   #Createandchangetotheappdirectory.
   WORKDIR/usr/src/app
   #Copyapplicationdependencymanifeststothecontainerimage.
   #Awildcardisusedtoensurecopyingbothpackage.jsonANDpackage-lock.json(whenavailable).
   #Copyingthisfirstpreventsre-runningnpminstalloneverycodechange.
   COPYpackage*.json./
   #Installdependencies.
   #ifyouneedadeterministicandrepeatablebuildcreatea
   #package-lock.jsonfileandusenpmci:
   #RUNnpmci--omit=dev
   #ifyouneedtoincludedevelopmentdependenciesduringdevelopment
   #ofyourapplication,use:
   #RUNnpminstall--dev
   RUNnpminstall--omit=dev
   #Copylocalcodetothecontainerimage.
   COPY../
   #Runthewebserviceoncontainerstartup.
   CMD["npm","start"]
   

   Python

   
   # Use the official Python image.
   # https://hub.docker.com/_/python
   FROM python:3.11
   # Allow statements and log messages to immediately appear in the Cloud Run logs
   ENV PYTHONUNBUFFERED True
   # Copy application dependency manifests to the container image.
   # Copying this separately prevents re-running pip install on every code change.
   COPY requirements.txt ./
   # Install production dependencies.
   RUN pip install -r requirements.txt
   # Copy local code to the container image.
   ENV APP_HOME /app
   WORKDIR $APP_HOME
   COPY . ./
   # Run the web service on container startup.
   # Use gunicorn webserver with one worker process and 8 threads.
   # For environments with multiple CPU cores, increase the number of workers
   # to be equal to the cores available.
   # Timeout is set to 0 to disable the timeouts of the workers to allow Cloud Run to handle instance scaling.
   CMD exec gunicorn --bind :$PORT --workers 1 --threads 8 --timeout 0 main:app
   

   Go

   
   #UsetheofficialGoimagetocreateabinary.
   #ThisisbasedonDebianandsetstheGOPATHto/go.
   #https://hub.docker.com/_/golang
   FROMgolang:1.24-bookwormasbuilder
   #Createandchangetotheappdirectory.
   WORKDIR/app
   #Retrieveapplicationdependencies.
   #Thisallowsthecontainerbuildtoreusecacheddependencies.
   #Expectingtocopygo.modandifpresentgo.sum.
   COPYgo.*./
   RUNgomoddownload
   #Copylocalcodetothecontainerimage.
   COPY../
   #Buildthebinary.
   RUNgobuild-v-oserver
   #UsetheofficialDebianslimimageforaleanproductioncontainer.
   #https://hub.docker.com/_/debian
   #https://docs.docker.com/develop/develop-images/multistage-build/#use-multi-stage-builds
   FROMdebian:bookworm-slim
   RUNset-x && apt-getupdate && DEBIAN_FRONTEND=noninteractiveapt-getinstall-y\
   ca-certificates && \
   rm-rf/var/lib/apt/lists/*
   #Copythebinarytotheproductionimagefromthebuilderstage.
   COPY--from=builder/app/server/server
   #Runthewebserviceoncontainerstartup.
   CMD["/server"]
   

   Java

   This sample uses Jib to build Docker images using common Java tools. Jib optimizes container builds without the need for a Dockerfile or having Docker installed. Learn more about building Java containers with Jib.

   <plugin>
   <groupId>com.google.cloud.tools</groupId>
   <artifactId>jib-maven-plugin</artifactId>
   <version>3.4.0</version>
   <configuration>
   <to>
   <image>gcr.io/PROJECT_ID/hello-service</image>
   </to>
   </configuration>
   </plugin>
   

Shipping the code

Shipping code consists of three steps: building a container image with Cloud Build, uploading the container image to Container Registry, and deploying the container image to Cloud Run.

To ship your code:

1. Build your container and publish on Container Registry:

   Node.js

   gcloudbuildssubmit--taggcr.io/PROJECT_ID/hello-service

   Where PROJECT_ID is your Google Cloud project ID. You can check your current project ID with gcloud config get-value project.

   Upon success, you should see a SUCCESS message containing the ID, creation time, and image name. The image is stored in Container Registry and can be re-used if desired.

   Python

   gcloudbuildssubmit--taggcr.io/PROJECT_ID/hello-service

   Where PROJECT_ID is your Google Cloud project ID. You can check your current project ID with gcloud config get-value project.

   Upon success, you should see a SUCCESS message containing the ID, creation time, and image name. The image is stored in Container Registry and can be re-used if desired.

   Go

   gcloudbuildssubmit--taggcr.io/PROJECT_ID/hello-service

   Where PROJECT_ID is your Google Cloud project ID. You can check your current project ID with gcloud config get-value project.

   Upon success, you should see a SUCCESS message containing the ID, creation time, and image name. The image is stored in Container Registry and can be re-used if desired.

   Java

   1. Use the gcloud credential helper to authorize Docker to push to your Container Registry.

      gcloudauthconfigure-docker

   2. Use the Jib Maven Plugin to build and push the container to Container Registry.

      mvncompilejib:build-Dimage=gcr.io/PROJECT_ID/hello-service

   Where PROJECT_ID is your Google Cloud project ID. You can check your current project ID with gcloud config get-value project.

   Upon success, you should see a BUILD SUCCESS message. The image is stored in Container Registry and can be re-used if desired.

2. Run the following command to deploy your app:

   gcloudrundeployhello-service--imagegcr.io/PROJECT_ID/hello-service

   Replace PROJECT_ID with your Google Cloud project ID. hello-service is both the container image name and name of the Cloud Run service. Notice that the container image is deployed to the service and region that you configured previously under Setting up gcloud

   Respond y, "Yes", to the allow unauthenticated prompt. See Managing Access for more details on IAM-based authentication.

   Wait until the deployment is complete: this can take about half a minute. On success, the command line displays the service URL.

Trying it out

Try out the service to confirm you have successfully deployed it. Requests should fail with a HTTP 500 or 503 error (members of the class 5xx Server errors). The tutorial walks through troubleshooting this error response.

The service is auto-assigned a navigable URL.

1. Navigate to this URL with your web browser:

   1. Open a web browser

   2. Find the service URL output by the earlier deploy command.

      If the deploy command did not provide a URL then something went wrong. Review the error message and act accordingly: if no actionable guidance is present, review the troubleshooting guide and possibly retry the deployment command.

   3. Navigate to this URL by copying it into your browser's address bar and pressing ENTER.

2. View the HTTP 500 or HTTP 503 error.

   If you receive a HTTP 403 error, you may have rejected allow unauthenticated invocations at the deployment prompt. Grant public access to the service to fix this:

   gcloud run services add-iam-policy-binding hello-service \
    --member="allUsers" \
    --role="roles/run.invoker"
   

For more information, read Allowing public (unauthenticated) access.

Investigating the problem

Visualize that the HTTP 5xx error encountered above in Trying it out was encountered as a production runtime error. This tutorial walks through a formal process for handling it. Although production error resolution processes vary widely, this tutorial presents a particular sequence of steps to show the application of useful tools and techniques.

To investigate this problem you will work through these phases:

• Collect more details on the reported error to support further investigation and set a mitigation strategy.
• Relieve user impact by deciding to push forward in a fix or rollback to a known-healthy version.
• Reproduce the error to confirm the correct details have been gathered and that the error is not a one-time glitch
• Perform a root cause analysis on the bug to find the code, configuration, or process which created this error

At the start of the investigation you have a URL, timestamp, and the message "Internal Server Error".

Gathering further details

Gather more information about the problem to understand what happened and determine next steps.

Use available Google Cloud Observability tools to collect more details:

1. Use the Error Reporting console, which provides a dashboard with details and recurrence tracking for errors with a recognized stack trace.

   Go to Error Reporting console

   Screenshot of the error list including columnns 'Resolution Status', Occurrences, Error, and 'Seen in'.

2. Click on the error to see the stack trace details, noting the function calls made just prior to the error.

   Screenshot of a single parsed stack trace, demonstrating a common profile of this error.

3. Use Cloud Logging to review the sequence of operations leading to the problem, including error messages that are not included in the Error Reporting console because of a lack of a recognized error stack trace:

   Go to Cloud Logging console

   Select Cloud Run Revision > hello-service from the first drop-down box. This will filter the log entries to those generated by your service.

Read more about viewing logs in Cloud Run

Rollback to a healthy version

If this is an established service, known to work, there will be a previous revision of the service on Cloud Run. This tutorial uses a new service with no previous versions, so you cannot do a rollback.

However, if you have a service with previous versions you can roll back to, follow Viewing revision details to extract the container name and configuration details necessary to create a new working deployment of your service.

Reproducing the error

Using the details you obtained previously, confirm the problem consistently occurs under test conditions.

Send the same HTTP request by trying it out again, and see if the same error and details are reported. It may take some time for error details to show up.

Because the sample service in this tutorial is read-only and doesn't trigger any complicating side effects, reproducing errors in production is safe. However, for many real services, this won't be the case: you may need to reproduce errors in a test environment or limit this step to local investigation.

Reproducing the error establishes the context for further work. For example, if developers cannot reproduce the error further investigation may require additional instrumentation of the service.

Performing a root cause analysis

Root cause analysis is an important step in effective troubleshooting to ensure you fix the problem instead of a symptom.

Previously in this tutorial, you reproduced the problem on Cloud Run which confirms the problem is active when the service is hosted on Cloud Run. Now reproduce the problem locally to determine if the problem is isolated to the code or if it only emerges in production hosting.

1. If you have not used Docker CLI locally with Container Registry, authenticate it with gcloud:

   gcloudauthconfigure-docker

   For alternative approaches see Container Registry authentication methods.

2. If the most recently used container image name is not available, the service description has the information of the most recently deployed container image:

   gcloudrunservicesdescribehello-service

   Find the container image name inside the spec object. A more targeted command can directly retrieve it:

   gcloudrunservicesdescribehello-service\
   --format="value(spec.template.spec.containers.image)"

   This command reveals a container image name such as gcr.io/PROJECT_ID/hello-service.

3. Pull the container image from the Container Registry to your environment, this step might take several minutes as it downloads the container image:

   dockerpullgcr.io/PROJECT_ID/hello-service

   Later updates to the container image that reuse this name can be retrieved with the same command. If you skip this step, the docker run command below pulls a container image if one is not present on the local machine.

4. Run locally to confirm the problem is not unique to Cloud Run:

   PORT=8080&&dockerrun--rm-ePORT=$PORT-p9000:$PORT\
   gcr.io/PROJECT_ID/hello-service

   Breaking down the elements of the command above,

   • The PORT environment variable is used by the service to determine the port to listen on inside the container.
   • The run command starts the container, defaulting to the entrypoint command defined in the Dockerfile or a parent container image.
   • The --rm flag deletes the container instance on exit.
   • The -e flag assigns a value to an environment variable. -e PORT=$PORT is propagating the PORT variable from the local system into the container with the same variable name.
   • The -p flag publishes the container as a service available on localhost at port 9000. Requests to localhost:9000 will be routed to the container on port 8080. This means output from the service about the port number in use will not match how the service is accessed.
   • The final argument gcr.io/PROJECT_ID/hello-service is a container image tag, a human-readable label for a container image's sha256 hash identifier. If not available locally, docker attempts to retrieve the image from a remote registry.

   In your browser, open http://localhost:9000. Check the terminal output for error messages that match those on {ops_name}}.

   If the problem is not reproducible locally, it may be unique to the Cloud Run environment. Review the Cloud Run troubleshooting guide for specific areas to investigate.

   In this case the error is reproduced locally.

Now that the error is doubly-confirmed as persistent and caused by the service code instead of the hosting platform, it's time to investigate the code more closely.

For purposes of this tutorial it is safe to assume the code inside the container and the code in the local system is identical.

Revisit the error report's stack trace and cross-reference with the code to find the specific lines at fault.

const{NAME}=process.env;
if(!NAME){
// Plain error logs do not appear in Stackdriver Error Reporting.
console.error('Environment validation failed.');
console.error(newError('Missing required server parameter'));
returnres.status(500).send('Internal Server Error');
}

NAME = os.getenv("NAME")
if not NAME:
 print("Environment validation failed.")
 raise Exception("Missing required service parameter.")

name:=os.Getenv("NAME")
ifname==""{
log.Printf("Missing required server parameter")
// The panic stack trace appears in Cloud Error Reporting.
panic("Missing required server parameter")
}

Stringname=System.getenv("NAME");
if(name==null){
// Standard error logs do not appear in Stackdriver Error Reporting.
System.err.println("Environment validation failed.");
Stringmsg="Missing required server parameter";
logger.error(msg,newException(msg));
res.status(500);
return"Internal Server Error";
}

Examining this code, the following actions are taken when the NAME environment variable is not set:

• An error is logged to Google Cloud Observability
• An HTTP error response is sent

The problem is caused by a missing variable, but the root cause is more specific: the code change adding the hard dependency on an environment variable did not include related changes to deployment scripts and runtime requirements documentation.

Fixing the root cause

Now that we have collected the code and identified the potential root cause, we can take steps to fix it.

• Check whether the service works locally with the NAME environment available in place:

  1. Run the container locally with the environment variable added:

     PORT=8080&&dockerrun--rm-ePORT=$PORT-p9000:$PORT\
     -eNAME="Local World!"\
     gcr.io/PROJECT_ID/hello-service

  2. Navigate your browser to http://localhost:9000

  3. See "Hello Local World!" appear on the page

• Modify the running Cloud Run service environment to include this variable:

  1. Run the services update command to add an environment variable:

     gcloudrunservicesupdatehello-service\
     --set-env-varsNAME=Override
     

  2. Wait a few seconds while Cloud Run creates a new revision based on the previous revision with the new environment variable added.

• Confirm the service is now fixed:

  1. Navigate your browser to the Cloud Run service URL.
  2. See "Hello Override!" appear on the page.
  3. Verify that no unexpected messages or errors appear in Cloud Logging or Error Reporting.

Improving future troubleshooting speed

In this sample production problem, the error was related to operational configuration. There are code changes that will minimize the impact of this problem in the future.

• Improve the error log to include more specific details.
• Instead of returning an error, have the service fall back to a safe default. If using a default represents a change to normal functionality, use a warning message for monitoring purposes.

Let's step through removing the NAME environment variable as a hard dependency.

1. Remove the existing NAME-handling code:

   Node.js

   const{NAME}=process.env;
   if(!NAME){
   // Plain error logs do not appear in Stackdriver Error Reporting.
   console.error('Environment validation failed.');
   console.error(newError('Missing required server parameter'));
   returnres.status(500).send('Internal Server Error');
   }

   Python

   NAME = os.getenv("NAME")
   if not NAME:
    print("Environment validation failed.")
    raise Exception("Missing required service parameter.")

   Go

   name:=os.Getenv("NAME")
   ifname==""{
   log.Printf("Missing required server parameter")
   // The panic stack trace appears in Cloud Error Reporting.
   panic("Missing required server parameter")
   }

   Java

   Stringname=System.getenv("NAME");
   if(name==null){
   // Standard error logs do not appear in Stackdriver Error Reporting.
   System.err.println("Environment validation failed.");
   Stringmsg="Missing required server parameter";
   logger.error(msg,newException(msg));
   res.status(500);
   return"Internal Server Error";
   }

2. Add new code that sets a fallback value:

   Node.js

   constNAME=process.env.NAME||'World';
   if(!process.env.NAME){
   console.log(
   JSON.stringify({
   severity:'WARNING',
   message:`NAME not set, default to '${NAME}'`,
   })
   );
   }

   Python

   NAME = os.getenv("NAME")
   if not NAME:
    NAME = "World"
    error_message = {
    "severity": "WARNING",
    "message": f"NAME not set, default to {NAME}",
    }
    print(json.dumps(error_message))

   Go

   name:=os.Getenv("NAME")
   ifname==""{
   name="World"
   log.Printf("warning: NAME not set, default to %s",name)
   }

   Java

   Stringname=System.getenv().getOrDefault("NAME","World");
   if(System.getenv("NAME")==null){
   logger.warn(String.format("NAME not set, default to %s",name));
   }

3. Test locally by re-building and running the container through the affected configuration cases:

   Node.js

   dockerbuild--taggcr.io/PROJECT_ID/hello-service.

   Python

   dockerbuild--taggcr.io/PROJECT_ID/hello-service.

   Go

   dockerbuild--taggcr.io/PROJECT_ID/hello-service.

   Java

   mvncompilejib:build

   Confirm the NAME environment variable still works:

   PORT=8080&&dockerrun--rm-ePORT=$PORT-p9000:$PORT\
   -eNAME="Robust World"\
   gcr.io/PROJECT_ID/hello-service

   Confirm the service works without the NAME variable:

   PORT=8080&&dockerrun--rm-ePORT=$PORT-p9000:$PORT\
   gcr.io/PROJECT_ID/hello-service

   If the service does not return a result, confirm the removal of code in the first step did not remove extra lines, such as those used to write the response.

4. Deploy this by revisiting the Deploy your code section.

   Each deployment to a service creates a new revision and automatically starts serving traffic when ready.

   To clear the environment variables set earlier:

   gcloud run services update hello-service --clear-env-vars

Add the new functionality for the default value to automated test coverage for the service.

Finding other issues in the logs

You may see other issues in the Log Viewer for this service. For example, an unsupported system call will appear in the logs as a "Container Sandbox Limitation".

For example, the Node.js services sometimes result in this log message:

Container Sandbox Limitation: Unsupported syscall statx(0xffffff9c,0x3e1ba8e86d88,0x0,0xfff,0x3e1ba8e86970,0x3e1ba8e86a90). Please, refer to https://gvisor.dev/c/linux/amd64/statx for more information.

In this case, the lack of support does not impact the hello-service sample service.

Terraform troubleshooting

For Terraform-related troubleshooting or questions, see Terraform policy validation troubleshooting or contact Terraform support.