This side-by-side comparison shows how OpenText Communications compares to Smart Communications and why it's a strong alternative for organizations seeking advanced CCM with built-in GenAI, document accessibility, orchestration, messaging, and flexible deployment options.
| Swipe to see more | OpenTextTM Communications | Smart Communications | Why this matters |
|---|---|---|---|
| Smart Communications drawbacks explained | |||
| Global presence | Checked 23,000 employees[1], CCM deployed in 98 countries globally | X Mark 250-500 employees, limited global presence, focus in US, UK, Australia, New Zealand, Singapore, Germany, Switzerland, Benelux, Canada and Finland[2] | Confidence to meet local regulations with a global footprint of CCM expertise |
| Knowledge-driven GenAI authoring | Checked Easily tap into trusted content workspaces for GenAI usage | X Mark Does not provide[3] | Enables a faster path to approved communication design and content |
| Compliance with accessibility | Checked Compliant CCM software with accessibility built in the design | X Mark Leverages 3rd party, Crawford Technologies to support accessibility[4] | Reduce risk and fines by making digital content accessible to all users |
| Journey management | Checked Fully integrated journey mapping | X Mark Does not provide native journey mapping workflows to manage the personalization of communications[5] | Design experience journeys around insights and data triggers to monitor customer health and drive best actions |
| Assured message delivery | Checked Only CCM solution with out-of-the-box failover capabilities | X Mark Does not provide | Reduce the risk of undelivered email and SMS messages, especially important for regulated industries |
| Flexible deployment choice | Checked Deploy anywhere: cloud, hybrid, or on- premises | X Mark Limited to the cloud[6] | Choose how to deploy based on your business and compliance requirements |
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Leaders trust OpenText
Discover how OpenText Communications delivers enterprise-class customer communication management (CCM) capabilities compared to Smart Communications—with built-in generative AI, native accessibility compliance, journey orchestration, and flexible deployment options. Organizations choosing OpenText gain unified customer communications management, end-to-end automation, and the ability to meet evolving customer expectations with AI-powered solutions.
Discover what sets us apart from Smart Communications
OpenText beats Smart Communications in capabilities, market presence, company vision, and overall strategy - based on the Aspire CCS AnyPrem CCM Leaderboard, dated July 15, 2025, which offers CCM solutions that can be deployed on-premises or in a hosted cloud configuration.
