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Service and support
How we service our customers
At ASM, we’re proud of our proven track record of innovation, which has helped shape the industry we serve. But we don’t just believe in innovation. We also believe in ensuring that you enjoy the most reliable and productive wafer processing equipment in the industry.
More productivity, more uptime
We offer a full range of support options worldwide. Providing spare parts and services quickly and at reasonable cost. We offer you programs that can guarantee increased productivity, or put an engineer on-site to support you as you need them.
Service and support programs
We offer standard and tailored service and spares programs. Each one of them adds value to your operations. Our programs are structured to increase your die yield and line yield and provide higher equipment availability and throughput while reducing your cost of ownership.
Pre-owned advantage services
ASM pre-owned advantage services provide capital equipment refurbishment for ASM systems to “like new” performance. With over 3,000 systems installed worldwide, we bring the knowledge and expertise to refurbish your equipment and guarantee that it will meet and exceed your expectations.
Customer training
We're committed to providing high-quality training programs that enable you to get the most from your investment in ASM equipment. We provide training for industry Level 1 (operations), Level 2 (maintenance), and custom training. Training credits may be applied to standard Levels 1 & 2 courses, while custom classes are available for quote.
We can provide on-site classes should you require them. We look forward to welcoming you to an ASM Customer Training Program in the near future.
Service programs
Whether you want an engineer on site whom you can call on when you need them, guaranteed productivity improvements, maximized uptime or maximum productivity at a fixed cost, we have the program to suit you.
- CKM (Performance Maintenance Programs)
- Full-service program
- Spares as a Service (SaaS)
Field support services
ASM field support services meet all your local service and support requirements. Our highly trained and motivated service and process engineers are strategically located. That way, they can respond quickly to meet your support requirements.
You can contact your local ASM office for more information.
Spare parts support
ASM Global Spares supplies qualified spare parts for our customers' "fab" operations. Our spare parts and support centers are located strategically for rapid order processing and accurate fulfillment. Our global infrastructure means that we can deliver high-quality parts when and where you need them.
Contact your local ASM sales and service office to order your spare parts using the contact details below.
Region
Contact details
Operating hours
Europe
T: + 31 88 100 8750
Office hours: 08:00 – 17:00 CET
Out of office hours: 17:00 – 08:00 CET
China
T: +86-21-5036-8588
Office hours: 09:00 – 17:30
Out of office hours: 17:30 – 09:00 CST
Japan
T: +81 (0)42-337-6313
Office hours: 09:00 – 17:30 JST, Mondays to Fridays
Closed: JP public holidays
South Korea
T: +82 (0)70 7596 7704
Office hours: 08:30 – 17:30 KST
Out of office hours: 17:30 – 08:30 KST
Singapore
T: +65 6512 2962
Office hours: 08:00 – 17:00, Mondays to Fridays
Closed: SG public holidays
Taiwan
T: +886 3 666 7722
Office hours: (09:00 – 17:30)
Out of office hours: (17:30 CST – 09:00 CST)
US
Main office: 602-470-2600
Spares ASMA
Spares TSMCAZ
Office hours: 08:00 – 17:00 MST, Mondays to Fridays
Out of office hours: After 17:00 – Before 08:00 MST, weekends, and holidays
After-hours call: (888) 276-7727
TSMCAZ after-hours call: (508) 869-9143
Related content
Future innovations
At ASM, we are committed to continuously developing new innovations in process and equipment technologies to meet our customers’ needs.
Careers
From the Netherlands to Malaysia, from Phoenix to Korea. Explore our open roles to join our world of groundbreaking innovations.