Set up Face Match on Google Nest Hub Max

Important:

  • Your Google Nest Hub Max’s Face Match is not a security feature. It makes your experience with your Nest Hub Max more enjoyable, convenient, and specific to you.
  • Your device may not be able to tell the difference between you and a photograph of your face. If a household member looks very similar to you, the device may identify them as you.
  • If you use a Pixel 8 device or higher, you might encounter issues when you set up Face Match. Please try another older Android device.

With Face Match, your Nest Hub Max recognizes your face and proactively shows you personalized content, like your upcoming calendar events. When you approach Nest Hub Max for the first time each day, you can also check things like:

  • The weather
  • Music suggestions
  • Daily news headlines

Set up Face Match

Important:

  • You need to set up Voice Match for your Nest Hub Max to use Face Match. If you haven't set up either one, start Voice Match setup. When you finish with Voice Match, the Google Home app will take you to Face Match setup.
  • Google Pixel Tablet doesn't support Face Match setup and management. If you set up Nest Hub Max with your Pixel Tablet, you need to use the Google Home app on another compatible mobile device. The Home app lets you set up manage Face Match.

If you've already set up Voice Match on a Face Match capable display, follow these steps:

  1. Make sure your mobile device or tablet is linked to the same account as your display.
  2. Open the Google Home app Google Home app.
  3. At the top right, tap your Profile picture or Initial.
  4. Tap Home settingssettings icon and then Google Assistant and then Face Match.
  5. Follow the in-app steps.

Important: Look and Talk is only available in English.

Turn off Face Match

Important:

  • When you turn off Face Match for a device, your face model will be removed from that device.
  • When you select Remove Face Match from this home,you’ll remove your face model from all the devices in your home. In either case, it won’t remove the enrollment images used to create your face model.
  • Face Match turns off when you disable camera sensing. It turns back on once camera sensing is re-enabled.
  • When you turn off Voice Match, it will also opt you out of Face Match and remove your face model from your device.

For a home in the Google Home app

  1. Make sure your mobile device or tablet is linked to the same account as your Google Nest display.
  2. Open the Google Home app Google Home app.
  3. At the top right, tap your Profile picture or Initial.
  4. Tap Home settingssettings iconand then Google Assistant and then Face Match.
  5. Tap Remove Face Match from this home and follow the steps.

For a display

  1. Make sure your mobile device or tablet is linked to the same account as your Google Nest display.
  2. Open the Google Home app Google Home app.
  3. At the top right, tap your Profile picture or Initial.
  4. Tap Home settingssettings iconand then Google Assistant and then Face Match.
  5. Uncheck the device you want to turn off Face Match for.

Understand Voice Match & Face Match

Voice Match needs to be turned on to use Face Match. Voice Match allows Google Assistant to recognize you when you ask questions. Face Match further enhances your experience since it allows Google Assistant to proactively identify you. It also shows you personal and helpful content without you having to ask first.

For example, with Voice Match, you can ask about your upcoming calendar events. Face Match may proactively show them to you when you walk by the display.

Face Match requires Voice Match to provide the best possible experience. For example, if 2 enrolled Face Match users stand in front of the Nest Hub Max and one of them asks the Assistant a question, it's Voice Match that identifies which of the 2 users was speaking. Google Assistant then knows whose personalized content to display on the device.

Important: Voice Match needs to be enabled in order for Face Match to work. When you turn off Voice Match for your Nest Hub Max, it will also permanently turn off Face Match for the same device. Google Assistant will no longer be able to recognize your voice or give you personal results on that device, although you can turn on personal results again. When you turn off Voice Match for the home with your Nest Hub Max, it will also permanently turn off Face Match for your Nest Hub Max. To access or remove the audio clips or photos you took during Voice Match and Face Match setup, go to g.co/assistant/match.

To understand how your data is handled when you use Face Match on your Nest Hub Max, refer to FAQs on privacy: Google Nest. Also, learn about our commitment to privacy in the home.

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