magento2 email header.html is not being included in transaction email

Question

I have created a transactional email in Admin, Marketing -> Email Templates.

Loaded in an email template from the Default Templates, but it's a custom module.

The template code loaded into the text area is:

{{template config_path="design/email/header_template"}}
 <!-- [ middle starts here] -->
 <table cellspacing="0" cellpadding="0" border="0" width="650">
 <tr>
 <td valign="top">
 content and vars -- all working fine
 </td>
 </tr>
 </table>
{{template config_path="design/email/footer_template"}}

The actual template file is:

 {{template config_path="design/email/header_template"}}
 <!-- [ middle starts here] -->
 <table cellspacing="0" cellpadding="0" border="0" width="650">
 <tr>
 <td valign="top">
 <p><strong>Dear {{trans '%account_name' account_name=$customerName}}</strong>,<br/>
 We have updated the point balance for you so that you can have relevant information of points earned or spent. To view more details, please click <a href="{{store url="rewardpoints"}}" style="color:#1E7EC8;">here</a>.</p>
 <p style="border:1px solid #BEBCB7; padding:13px 18px; background:#F8F7F5; ">
 <strong>The transaction detail</strong><br/>
 <strong>Transaction title:</strong> {{var title}}<br/>
 <strong>Transaction amount:</strong> {{var point_amount}}<br/>
 <strong>Transaction status:</strong> {{var status}}<br/>
 <strong>Current balance:</strong> {{var point_balance}}
 <p>
 <p>If you have any other questions, please feel free to contact us at <a href="mailto:{{config path='trans_email/ident_support/email'}}" style="color:#1E7EC8;">{{config path='trans_email/ident_support/email'}}</a> or call us at {{config path='general/store_information/phone'}} Monday - Friday, 8am - 5pm PST.</p>
 <p>Thanks again,<br/>
 <strong>{{trans '%STORE' STORE=$store.getFrontendName()}}</strong>
 </p>
 </td>
 </tr>
 </table>
 {{template config_path="design/email/footer_template"}}

And when I preview the template, the headers and footers show, however when the email is sent out, it's not showing the header or footer just the content.

• Ajq: Actually, turns out I didn't flush magento cache ;/
• LucScu: i flushed cache, but i continue to have this issue

Answer 1

I was confused by this as well, as I had the same issue.

However - upon investigation, I found it was actually the email client I was using. Thunderbird. I cleared the cache within that, and emails loaded as expected.

• user3154108: I have the same issue, and it works with no client I tried. Other shop emails render header and footer just fine.
• Pallavi Sinha: Any luck with this issue? I am getting the same.