Next generation AWS tool for EBS snapshots using Lambda
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Jul 28, 2021 - Python
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support-engineering
Here are 6 public repositories matching this topic...
Wrapper around Troposphere for Template Publishing and Testing
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May 23, 2025 - Python
AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.
machine-learning jira customer-support data-visualization predictive-analytics ticketing-system workflow-automation support-engineering technical-support python-dashboard open-source-analysis helpdesk-tools it-service-management ticket-automation ai-analytics smart-dashboard support-dashboard sla-monitoring resolution-time-prediction support-team-performance
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Jul 15, 2025 - HTML
AWS incident simulation documenting recovery from loss of MFA access after offboarding failure. Covers IAM investigation, CLI recovery, internal verification, RCA, and preventive measures — based on SME experience in AWS account security.
aws security automation incident-response iam aws-cli compliance mfa access-management support-engineering cloud-operations cloud-support root-cause-analysis account-recovery verification-process security-best-practices cloud-portfolio aws-identity cloudbynea credential-rotation
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Oct 2, 2025
Lightweight Python tool for monitoring API health and sending early failure alerts via email.
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Jul 18, 2025 - Python
QA test case simulating AWS Support workflow automation for MFA removal. Includes bug documentation, test cases, and efficiency analysis built from SME-level experience in account security.
testing aws security qa internal-tools incident-response iam aws-cli quality-assurance mfa workflow-automation beta-testing support-engineering process-optimization efficiency-analysis root-cause-analysis bug-report manual-testing cloud-portfolio cloudbynea
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Oct 8, 2025
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