Support


Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Data Preview 0 Ask questions and find information about Data Preview 0. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.
Topic Replies Views Activity
About the Support category 1 2886 September 17, 2025
Installing c++ code 2 14 November 17, 2025
Lost access to RSP account 1 17 November 17, 2025
Help needed for RSP Log in 1 19 November 17, 2025
UK IDAC Upgrades 18th Nov 2025 0 20 November 17, 2025
Saving strings/objects in TAP results to FITS 10 268 November 14, 2025
Collaboration with non-data-rights holders on statistical algorithm development 1 67 November 14, 2025
Saving image data to local computer 6 137 November 13, 2025
How are DIAObjects created? 2 70 November 11, 2025
504 Gateway Time-out when rerunning a watchlist 9 265 November 11, 2025
Release of Data Products associated with First Look event 3 167 November 10, 2025
Question regarding Solar System Processing Pipeline and HelioLinC3D 4 190 November 10, 2025
Public or updated timeline for PPDB? 3 220 November 6, 2025
RSP Notebooks unavailable 0 74 November 6, 2025
Anomalies in DP1 right ascension errors? 3 241 November 6, 2025
lsst::pex::exceptions::RuntimeError: 'WCS does not have an attached FITS approximation.' 6 133 November 5, 2025
Rubin Observatory lightcurve plotting style guide 2 128 November 5, 2025
Problem with Getting started tutorial part 6 "forced photometry" 3 355 November 5, 2025
UK IDAC Planned Maintenance November 4th 2025 2 112 November 4, 2025
Will the Vera Rubin telescope measure Hubbles Constant? 2 121 November 3, 2025
Source injection with modified PSF 7 131 November 3, 2025
Filter not returning candidates since update 2 223 November 2, 2025
No Response about RSP Account verification. 2 168 October 30, 2025
DP1 TAP query on RSP - DALServiceError: 401 Client Error: Unauthorized for url: https://data.lsst.cloud/api/tap/async 5 135 October 30, 2025
TAP timeout: is the service down? 3 104 October 30, 2025
How is the DiaSource snr computed and is the field documentation incorrect? 2 161 October 28, 2025
Firefly standalone integration with CADC TAP server 3 172 October 25, 2025
Has the source association workflow changed in v29.2.0? 3 208 October 22, 2025
Python script memory management on RSP 7 225 October 21, 2025
Remote branch v29_2_1 not found in upstream origin 1 140 October 21, 2025