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Inappropriate messages sent through PM's, Please help?

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‎04-16-2017 13:42 - last edited on ‎04-16-2017 20:17 by Fitbit Moderator

‎04-16-2017 13:42 - last edited on ‎04-16-2017 20:17 by Fitbit Moderator

Hi, I have been trying to report a male community user who is sending me inappropriate messages through the Fitbit app.

I have blocked them but I would like to report the user so this doesn't happen to any other members.

I've gone through the chat application to report but they told me they couldn't help and told me to report it through facebook or twitter.. which have given me zero response.

If there is a moderator that could help me, I would really appreciate it.

I have a case number if that helps.

I'm sorry if this is the wrong area to be posting this but I could not start a new topic in the help area.

Thanks!

Moderator edit: format

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1 BEST ANSWER

Accepted Solutions

‎12-09-2020 10:15

Fitbit Moderator

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Fitbit Moderator
5711 559 8509

‎12-09-2020 10:15

@Susibug7 Sorry to hear that - please report the message by following the instructions here under "How do I report Fitbit community posts, users, and groups?"

Our team will take appropriate action on all flagged content.

Best Answer
11 REPLIES 11

‎04-16-2017 13:53

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Community Legend
35657 3227 29583

‎04-16-2017 13:53

I'm so sorry this is happening.

I have flagged your post so a Moderator and come by and help you out

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎04-16-2017 13:55

‎04-16-2017 13:55

Thank you so much!

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0 Votes

‎04-16-2017 14:32

‎04-16-2017 14:32

I have contacted Facebook, Publicly and privately. Twitter support, Fitbit customer service via chat..

and the website they prompted me to doesn't actually exist?

Is this a joke?

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0 Votes

‎04-16-2017 15:35

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Marathon Racer
9282 750 7389

‎04-16-2017 15:35

@EclipticHowl, any time you get an inappropriate PM, report it immediately by clicking on the Report link immediately below the message. The moderator to will address the PM, and advise you of the action(s) taken.

Best Answer

‎04-16-2017 20:10

Fitbit Moderator

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Fitbit Moderator
5711 559 8509

‎04-16-2017 20:10

@EclipticHowl Sorry to hear you had that experience. It sounds like this took place in the Community Feed in the Fitbit app, and not here on the Community Forums. If that is the case, the best course of action is to report the content on that platform, so that our moderation team can take a look.

I will reach out to you via PM to make sure we've got the details, so that appropriate action can be taken.

Best Answer

‎04-16-2017 23:54

‎04-16-2017 23:54

Thank you everyone, very much for the help, it seems it took a little time but it is being addressed.

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0 Votes

‎01-02-2018 10:05

Jogger
2 0 2

‎01-02-2018 10:05

So how do you actually report a user who is direct PM inappropriate requests?

Best Answer

‎01-02-2018 10:13

Jogger
2 0 2

‎01-02-2018 10:13

I am getting these types of messages too. How do you report them other than posting messages?

Best Answer

‎01-02-2018 11:21

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Marathon Racer
9282 750 7389

‎01-02-2018 11:21

@HunterEb, at the bottom of the PM, there is a link to report the inappropriate message:

Report.jpg

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0 Votes

‎12-09-2020 09:44

Recovery Runner
16 1 14

‎12-09-2020 09:44

Can you please message me as well. Someone who claims to be in the Sudan is asking me to transfer money from his bank.

Best Answer
0 Votes

‎12-09-2020 10:15

Fitbit Moderator

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Fitbit Moderator
5711 559 8509

‎12-09-2020 10:15

@Susibug7 Sorry to hear that - please report the message by following the instructions here under "How do I report Fitbit community posts, users, and groups?"

Our team will take appropriate action on all flagged content.

Best Answer

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