About This Series...
Biting the Hand is a bi-weekly column that seeks to improve the industry by spreading information and pointing out boneheadedness in a humorous and sometimes vitriolic manner. The column has been penned since 1997 by online pioneer Jessica Mulligan, who began her career in 1986 designing online games for GEnie and has since been involved with over fifty online games, including over a dozen massively-multiplayer games.