Customer Service Excellence aims to bring professional, high-level customer service concepts into common currency by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.
The Government wants services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision
These are just a few of the concepts that underpin Customer Service Excellence. Some of these will be familiar but we also know that some may be new to you