Working with Ex Libris Support ( PDF), 内容摘要:
•About Ex Libris Support
•Using the Support Portal & System Status
•Accessing Knowledge Resources
•Submitting Cases
•New Customer Tips
如何申请Ex Libris Support Portal账号 (PDF 中文)
客户支持门户使用指南(PDF 中文)
Support Escalation Policy艾利贝斯的工单上报策略是什么?
其他重要信息:
System Status: http://status.exlibrisgroup.com/
Idea Exchange: https://ideas.exlibrisgroup.com/
Idea Exchange Content (提交discovery indexes, KnowledgeBases and Community Zone 等内容需求): http://ideas.exlibrisgroup.com/forums/574345-content
NERS(仅IGeLU会员): https://ners.igelu.org/index.php?action=login
NERS 和 Ideas Exchange (IE) 介绍: http://www.cceu.org.cn/p2/
向 Idea Exchange 和 NERS 提交建议时,先查看是否已存在类似的功能请求。
Ex Libris客户支持渠道介绍