Hi Pat,  (01)
Agree with your point. But can I ask for some more detail.  (02)
The reason in I have great difficulty in getting others to recognise this
point (for some my personal authority is insufficient :-) ).  (03)
I usually quote Searle, who has quite a few comments about law makers in
this vein in the construction of social reality. Also Margaret Gilbert has
comments in her on social facts.  (04)
I shall now add Pat Hayes and IHMC to the list of authorities :-).  (05)
What would be nice is a few (authoritative) papers to point to as well. Do
you know of any? Apologies if these are already well known to others.  (06)
As an aside, I have similar experiences to your KE mavens with concept maps
(Novak's I presume) in trying to get things clear.  (07)
Regards,
Chris Partridge  (08)
-----Original Message-----
From: ontolog-forum-bounces@xxxxxxxxxxxxxxxx
[mailto:ontolog-forum-bounces@xxxxxxxxxxxxxxxx] On Behalf Of Pat Hayes
Sent: 23 February 2007 15:40
To: matthew.west@xxxxxxxxx
Cc: ontolog-forum@xxxxxxxxxxxxxxxx
Subject: Re: [ontolog-forum] vague wish lists VS formal specifications  (09)
...
> > [Deborah McPherson]
> > With a checklist to follow, untrained customers will be better
> > prepared and able to state what their needs are and organize their
>> resources to provide ontology engineers, programmers, and formal
>> specification writers with what THEY need to get the data to flow in
>> potentially customized, atypical manners.
>
>MW: I disagree. My experience is that you need to take what the
>customer says they need, and perform analysis to determine what they
>really need.  (010) 
A quick note: our experience here (at IHMC) on expert knowledge 
extraction bears this out, in spades. There is an entire field 
devoted to techniques for discovering what customers/experts actually 
know and want, as opposed to what they think they know and want. (In 
case this idea offends, bear in mind that it applies to the people 
doing the analysis just as much as to everyone else.)  (011)
For the record, our KE mavens (I am not one of them) tell me that one 
of the most efficient such analysis techniques involves collaborative 
construction of a concept map, which is one reason we have developed 
so much software around this apparently trivial notion.  (012)
Pat Hayes
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