"The Reserve Bank has expressed its disappointment over the lower-than-expected spread of mobile banking in the country saying the awareness levels of this tool has been wanting." Continue Reading

How City Bank Gets New Mobile Banking Ideas to Market First
"Jim Simpson, CTO of City Bank Texas, explains how and why his community bank has been the first U.S. bank to go live with several new mobile banking tools."

Mobile banking catching on, especially with women
"We all, in varying degrees, are more and more living our lives on the go. So, things such as personal contact with your favorite bank manager or flirting with the cute teller at your financial establishment’s drive-thru window are becoming a thing of the past. According to a recent Pew Research Center study, a majority of adults in the United States bank electronically. And they aren’t just using the walk-up automated teller machines so popular in days past."

The age of mobile banking
"Faced with increasing challenges such as RBI regulations, demanding customers and recession over the past few years, the banking industry has been under considerable pressure to improve customer experience and reduce operating cost. They have responded to the market challenge by moving to a client-centric model by introducing innovative technologies to cater to the customer ranging from ATMs, SMS Banking, USSD banking etc."

Grandma Wants Online Billpay
"It’s a fallacy to assume seniors don’t want to use digital channels for banking. They just prefer to use personal computers over mobile devices. Low fees and convenient branch locations are the primary drivers for which accounts they select. Grandma might use her mobile phone to send and receive text messages from her grandkids, but she’s much less likely to want to use it to check bank balances or do other banking activities. She prefers completing those tasks at home in front of her desktop computer."

Using Mobile Tech to Solve Old-School Problem: Ordering Checks
"City Bank Texas has added a feature to its mobile banking app that further distinguishes the Lubbock community bank from its competitors: the ability to order checks. The app already includes a number of atypical capabilities that let people turn their debit cards on and off, increase their daily ATM withdrawal limit, unblock foreign transactions and pay bills using the smartphone's camera."

3 On Your Side: New Wave of Mobile Banking
"It’s the next wave of mobile banking. Not just paying your bills — but paying your friends right from your phone. 3 On Your Side consumer reporter Jim Donovan explains how banking on-the-go is getting faster and easier. It’s clear money has gone mobile. People trade, pay bills and deposit checks from their phones. But how about splitting the check for dinner, paying the baby-sitter or the neighborhood kid to mow your lawn, simply by using your phone? No cash, no checks required."

Visa likely to launch mobile financial services next year
"Visa Inc, a global payments technology provider, is expected to launch its own mobile financial services (MFS) platform in Pakistan next year, according to Kamil Khan, Visa’s Country Manager for Pakistan and Afghanistan. The players already operating in the mobile banking segment will be attached to Visa card, Khan told a group of journalists at a lunch at Sheraton Hotel on Wednesday."

RBI asks banks to expand internet, mobile banking reach
"The Reserve Bank of India (RBI) has asked commercial banks to expand the reach of internet and mobile banking services. 'We are going through an era of technological revolution,' said RBI Deputy Governor H R Khan at a workshop on e-Banking organised by Bank of India here on Thursday. 'And mobile and internet penetration is on the rise in the country. Therefore, banks need to formulate strategies to popularize mobile and internet based banking services.' Khan asked banks to also focus on elderly and pensioners besides urban clientele."

Ethiopia to sign mobile network deals with ZTE, Huawei
"Ethiopia will sign agreements with China's ZTE Corp and Huawei Technologies Co Ltd in a "few weeks" to expand its mobile phone infrastructure and double subscribers to 40 million, a senior Ethiopian official said on Thursday. ZTE Corp, China's second-largest telecoms equipment maker, has already been involved in developing phone and internet services in the Horn of Africa nation for several years."

Third world leads first in mobile banking
"Australia may be inching its way towards mobile money via phones and smart cards, but the world leader in this new technology is, of all places, Kenya. According to The Economist magazine, two thirds of the adult population - more than 17 million Kenyans - siphon 1.1 trillion shillings ($A13 billion) - more than a quarter of the East African country's gross domestic product - through what is the world's leading mobile money network."

Self-service banking can kill intimacy with customers: ANZ
"With in-branch banking on a decline, many financial institutions are focusing on their mobile and self-service strategies. But neglecting face-to-face banking reduces these companies' chances of building meaningful relationships with customers, according to ANZ CTO, Patrick Maes. In the US, banks have been on a drive to cut down the number of retail branches as a way to cut costs and respond to the growing mobile banking trend. Australian banks have also been on the same path in recent years, albeit at a slower pace."

VN set to embrace mobile banking
"Tam, who is also CEO of IDG Global Solutions Vietnam and MRD Joint-stock Company, told the Vietnam Financial Times that Internet banking services will rank second behind mobile banking, while transactions using Automatic Teller Machines (ATMs) will reduce significantly in the coming years. Wikipedia describes mobile banking as a system that allows customers of financial institutions to conduct a number of transactions through devices like mobile phones or personal digital assistants."

Mashreq increases focus on mobile banking with the launch of Mashreq Max
"Mashreq has launched a new service, called Mashreq Max, which equips salary transfer account holders with a dedicated Samsung tablet filled with dedicated apps that give users access to banking features previously available only at the bank’s branches. It is available to any UAE residents with salaries of at least AED 15,000 per month."

Opinion: Why banking must change its game
"You have 15 minutes to kill. Time to bank. After logging in on your smartphone, you check that your pay has come in, you settle your credit card dues, pay your rent by bank cheque and move money into your savings account. Before you reach home on your way back from work, there is just enough time to locate the nearest cash point and check for discount offers at your favourite lunch spot. This is a far cry from banking of old, and this is only the beginning of what the internet and mobile technology can offer. As device sophistication and network speed increase, so will consumers’ expectations of usability and service. Next generation customers want banking that fits into their lives, not the other way around."

LajanCash: Haiti National Credit Bank incorporates mobile banking
"The National Credit Bank (BNC) launched on Friday, May 24, 2013, at the Royal Oasis, a new product in the banking market, the electronic wallet, "LajanCash." This product will allow any user of a mobile phone to easily and safely make online purchases, receive wages, transfer money, make deposits and withdrawals through ATM machines in the BNC."

Commonwealth Bank of Australia : Introducing new mobile banking innovations in Australia’s most popular digital wallet - CommBank Kaching
"Commonwealth Bank today unveiled two new mobile banking innovations to its two million mobile customers with the introduction of a BPAY QR code reader and card PIN and activation functionality - now available on CommBank Kaching for iPhone. The ability to set and change a card PIN through a mobile banking app marks the first of any of the major Australian banks."

Emirates NBD wins 'eBanking 2013 Excellence Award' for best mobile banking application
"Emirates NBD , a leading bank in the region, announced today that it has won the "eBanking 2013 Excellence Award" at the 18th Middle East e-Government and e-Services Excellence Awards for demonstrating the best mobile applications in the market that helped drive better efficiencies in technology, marketing and entertainment. The award was received by Ahmed Al Marzouqi, General Manager - Retail Distribution, Emirates NBD , at the award ceremony that took place recently at Ritz Carlton, DIFC."

Rapid growth in internet banking usage expected in UAE
"While use of internet banking is relatively low in the region, HSBC sees a rising trend in adoption of technology in the UAE which is expected to grow further, Francesca McDonagh, Regional Head of Retail Banking and Wealth Management, Mena, HSBC, told Gulf News in an interview."

SCB unveils digital banking vision in Pakistan
"Standard Chartered Bank (SCB) announced its digital banking vision aimed at enhancing the customer banking experience in Pakistan. This is part of the Bank’s global focus on ‘Digitisation’-socialising personal banking and extending customers’ digital lifestyle into banking. Bank launched ‘Breeze’, its award-winning Mobile Banking application, making Pakistan the second market in the MEPA region where this application is available."

Brazil to foster mobile banking thanks to central bank's increased powers
"The Brazilian central bank's recent announcement that it will become the official regulator of the country's payment industry also sets the basis for the legal framework for mobile banking in the country, which will benefit banks and telephone operators as it facilitates and expands payment alternatives. The provisional measure introduces the concept of 'payment institution,' a new legal entity that will be recognized as a participant in the Brazilian payment system."

M-banking on USSD likely to get delayed as operators spar
"Full-scale mobile banking services over the Unstructured Supplementary Service Data (USSD) platform, a text message-based interactive backbone could hit a roadblock with both GSM and CDMA operators at loggerheads with the National Payments Corporation of India (NPCI) on the revenue-sharing model."

European Mobile Banking Users Get Smarter
"In the EU5 (France, Germany, Italy, Spain and the UK) 30 million people accessed a bank accounts via their smartphone in July 2012, an increase of 85 percent compared to a year ago. The UK had the largest user base with 7.3 million smartphone owners accessing bank accounts in the month, nearly twice as many as just one year ago. Spain showed an even stronger increase with 113 percent more users making use of service compared to last year."

RBI cold to mobile wallet
"Reserve Bank of India deputy governor H R Khan on Wednesday said mobile telephone operators cannot be permitted to provide a cash-out facility from virtual wallets to customers, as such an activity would amount to ‘bypass banking’. However, they could do so if they acted as a business correspondent (BC) to a bank, he added. Recently, Airtel had launched m-wallet services that enable a customer to make utility payments and transfer money from one user to another. By the norms, mobile transactions are permitted only if attached to a specific use, such as paying electricity bills or shopping at retail establishments that accept mobile payments."

Getting mobile banking right
"M-PESA, Kenya’s popular mobile money transfer system via mobile phones, has inspired several similar models all over the world. Kenya’s mobile penetration plus the simplicity and effectiveness of M-PESA are reasons for its popularity – 68 percent of Kenyans use their mobile phones to transfer money. Soon, remittances from the UK to a dozen African countries should be possible via Barclays Bank’s pingit, a money transfer app. First made for BlackBerrys and Barclays’ customers, the app can now be downloaded by non-customers of Barclays with smartphones to send and receive money. UK residents will be able to beam money first to Kenya, then Botswana, South Africa, Zambia, Tanzania, Ghana, Nigeria, Egypt, Zimbabwe, Uganda, Seychelles and Mauritius."

Keeping mobile banking secure in an unsecure world
"MOBILE phones today are multipurpose, so it is no surprise that the number of mobile banking users has doubled over the past three years. Most banks have worked to make it easy by optimising their websites for mobile devices, allowing you to check your account and make payments and transfers on the go. But while a number of mobile users find this incredibly convenient, they are still in the minority, representing about 12% of online adults."

Absa mobile banking a hit
"Banking group Absa says it has 3.6 million customers registered for mobile banking. The group says that growth patterns in the use of its mobile website have exceeded expectations seeing over 1.3 million page views each month. The bank has also seen year-on-year growth of 450% in mobile traffic, largely due to the portal’s redefined user experience, optimised for mobile visitors, it said."

USAID-backed mobile banking project to be launched in PH
"An officer of the United States Agency for International Development (US AID) will be in the country to launch a mobile banking project aimed at expanding Filipinos’ access to financial services. In a statement, the US Embassy in Manila said that USAID Chief Innovation Officer and Senior Counselor to the Administrator Maura O’Neill would be in the Philippines from September 9 to 12. 'O’Neill will lead the launch of USAID’s Scaling Innovations in Mobile Money (SIMM) project, which aims to give Filipinos easier and more efficient access to banking and payment services through mobile phones,' it said."

Smartphones set to change mobile banking for good
"The way we do banking on our mobile phones is changing rapidly, very rapidly. While most cellphone banking in emerging markets like South Africa is still conducted via text messages, people are increasingly also using phone browsers for their banking. In fact, the latest survey results from tech research company World Wide Worx suggest that more than a third of South Africans now use their browsers for mobile banking. That said, only five percent of cellphone bankers exclusively use phone browsers for the purpose, but a further 36% use their browsers as well as text-based services like USSD and SMS."

Mobile banking has failed to take off in India: RBI
"The Reserve Bank of India (RBI) deputy governor H R Khan has hinted that mobile banking has failed take-off in India and hence has called upon banks and mobile companies to work together for the benefit of their customers. At a seminar in Bhubaneswar, Khan said that the growth rate in the value and the volume of mobile based transaction is much lower compared to the number of bank accounts and number of mobile subscribers."

Digicel, Boom Sign US17ドルm Mobile Banking Deal
"The deal, completed late last week, is expected to result in products that offer lower transaction fees than remittance services that can cost some 10 per cent on US100ドル of transfer. 'Our investment in Boom Financial is a reflection of the strong value of the Boom service and the high-quality company that the team has built. Digicel's customers in the Caribbean and Central America receive more than US5ドル billion a year in cash remittances from the US,' said Colm Delves, CEO of Digicel Group, in a release posted on Digicel's website."

Westpac unveils new mobile banking app for iPad
"Westpac has today officially unveiled its new iPad banking application, the Westpac Mobile Banking for iPad app. The bank says the new app focuses entirely on the customer experience and was built using "enormous amounts" of customer feedback. The app was launched in the iOS App Store on Tuesday 10 July but was formally unveiled at a media briefing in Sydney today. Despite the launch of the new app on Apple's iOS platform for iPad, Westpac declined to confirm when a version of the app would be available for Android tablets."

Mobile Banking Services Coming Up In Malaysia
"Malaysian Electronic Clearing Corp Sdn Bhd (MyClear), a wholly-owned subsidiary of Bank Negara, has teamed up with three banks and is working with another three this year to offer mobile banking services. The three banks that it has tied up with to offer mobile banking service, scheduled for the fourth quarter, are: Malayan Banking Bhd, CIMB Bank Bhd and Public Bank Bhd. It, however, did not disclose the names of the other three banks."

20% of European online shoppers already use mobile payments, finds Forrester
"One-fifth of Western European internet users use mobile banking today, according to a new Forrester report based on more than 13,600 consumer surveys. SMS alerts are still the most popular form of mobile banking in most countries, but use of mobile banking apps is growing fastest. As mobile Internet use explodes and mobile banking is displacing use of other channels, Forrester believes that ubiquitous mobile banking will mark a bigger strategic shift for the industry than home-based online banking. Banks need mobile banking to provide a platform for mobile payments and to protect their retail payments businesses from digital disruption."

Web Browser the Most Popular Mobile Banking Channel
"A Javelin report finds that more customers access mobile banking via a mobil browser, though downloadable apps are gaining and considered more secure. The mobile Web browser is the most widely used mobile banking channel and is perceived by consumers to be the most secure, according to Javelin Strategy & Research's Mobile Banking Security report issued this week. The survey evaluated the specific security issues mobile banking customers face when using three mobile banking channels: Web browser, app, and SMS texting."

A turning point in the history of mobile financial services
"With 2011 drawing to a close, it’s clear that the year has seen exciting changes in mobile banking and payments, with innovative advancements to enhance the consumer experience being delivered. In particular, there have been positive developments from UK banks and retailers in the mobile banking space, culminating in the launch of Lloyds TSB’s successful new banking app. Earlier in the year, ING Direct paved the way for banking innovation, with the news that the organisation is offering the use of ‘Bump’ technologies to transfer funds in a simple and convenient manner."

Charles Schwab Expands Mobile Banking and Investing Offerings with New App for the iPad
"Expanding its suite of integrated banking and brokerage mobile services for investors, Charles Schwab today announced that a new Schwab app for the iPad is now available for download. iPad users will now be able to transfer funds between Schwab Bank and brokerage accounts, manage their trades and keep up with market information with automatically updating quotes and the latest financial news through their Schwab app."

UBA reaffirms preparedness to implement CBN’s cashless policy
"With barely five days before the commencement of the Central Bank of Nigeria’s (CBN) ‘Cashless Lagos’ pilot scheme geared towards reducing the cost of managing cash in the economy, United Bank for Africa (UBA) Plc has restated its preparedness to fully implement the policy, claiming that time is long overdue for customers, particularly small depositors, to fully embrace self-service electronic banking services. In July, the bank had adopted critical measures to encourage its customers to embrace electronic channels."

RBI Removes INR 50K Cap on Mobile Banking Transactions
"RBI (Reserve Bank of India) has removed INR 50,000 cap on mobile banking transactions. However, banks may place per transaction limits based on their own risk perception with the approval of its Board.

Mobile banking in India is set to generate fee-based income of Rs 20,250 crore over the next five years, mainly driven by lower transaction cost, favourable regulatory environment. By 2015, 350ドル billion in payment and banking transactions could flow through mobile phones, compared with about 235ドル billion of total credit- and debit-card transactions today."

Halifax and RBS launch mobile banking apps
"The two banks are responding to the fast-paced growth of smartphones in the UK, with more than a third of people using a smartphone. The apps will be available across all popular smartphone platforms, including Blackberry, Apple, Android and Nokia. The apps will allow customers to access their any of their accounts with Halifax or RBS, including personal accounts, savings accounts and credit cards."

African Banks Turn to IBM to Support New Wave of Innovation in Banking Services
"Over the last six months IBM has signed contracts with five of Kenya's leading banks: Credit Bank, Co-operative Bank, Family Bank, National Bank of Kenya and National Industrial Credit (NIC) Bank. The agreements are amongst more than 20 similar deals that IBM has signed with banks across Africa in 2011 in line with the rapid growth of the financial services sector and as technology enables a wave of innovation in African banking. IBM is also working with Africa's leading telco companies to help provide financial services based on increasingly widespread mobile devices. For example, through its partnership with Vodafone, IBM is helping Safaricom to provide its M-PESA mobile money service to over 15 million customers in East Africa."