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For our customers using our managed cloud services
Cloud Basic SupportAlways included | Cloud Production SupportRecommended | |
|---|---|---|
| Overview | Level of support included with all Tiger Cloud trials and subscriptions. It covers support tickets via email during business hours with a 1 business day target response time, as well as direct assistance for general questions and best practices. | Focused on keeping production workloads operational, providing on-call assistance for critical applications. It gives you 24x7 coverage for severe incidents, with 1h target response times for issues involving a production database down. |
| Hours of coverage | Mon-Fri, 9AM-5PM ET | 24x7 for Severity 1-2 issues 9AM-5PM ET for Severity 3 issues |
| Target response times | 1 business day | 1 hour for Sev. 1 (critical) issues 4 hours for Sev. 2 (high) issues 1 business day for Sev. 3 (moderate) issues |
| Support channel | Email + Support Portal | |
| Pricing | Always included at no extra cost | Annual subscription |
For specifics about paid offerings, please see our Support Agreement and Support Policy.
To help you run TimescaleDB databases in your own infrastructure
For specifics about paid offerings, please see our Support Agreement and Support Policy.
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