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Foreword
This publication has been developed within the framework of the United for Smart Sustainable
Cities (U4SSC) initiative.
Acknowledgements
The development of the Case study: Smart Dubai – Rashid City – City Concierge has been written by
Okan Geray (Smart Dubai Office).
The authors wish to thank the U4SSC management team, Nasser Al Marzouqi (U4SSC Chairman)
and Victoria Sukenik, Paolo Gemma, Abdurahman M. Al Hassan and Albert Medrán (U4SSC Vice-
chairmen) for their respective assistance and contributions. The authors also wish to extend their
gratitude to the contributing organizations along with their representatives: Cristina Bueti, Chris
Ip and Reyna Ubeda from the International Telecommunication Union (ITU), Paola Deda, Amie
Figueiredo and Agata Krause from the United Nations Economic Commission for Europe (UNECE)
and Robert Lewis-Lettington from the United Nations Human Settlements Programme (UN-Habitat).
The opinions expressed in this publication are those of the authors and do not necessarily represent
the views of their respective organizations or members.
© ITU, UNECE and UN-Habitat.
ii Smart Dubai – Rashid – City Concierge | Dubai, UAE