Customer Service
Rail Shipping Made Simple and Reliable.
Our Customer Service team is dedicated to keeping your freight moving efficiently and your questions answered quickly. Explore a variety of G&W Customer Resources provided to ensure your experience is seamless every step of the way.
Customer Forms
View and download our Credit, Dimensional & Claim Forms or request Railcar Shipment Patterns.
Customer Support Contacts
Customer Service
Dial (800) 757-7387 for an automated attendant
Using the keys on your phone, please enter the railroad mark for the railroad you wish to reach (Example: If you’re trying to reach Alabama & Gulf Coast Railway, the official railroad mark is AGR. So, dial 247 on your keypad.)
Revenue Accounting
For billing questions related to Interline or Junction Settlement, please reach out to ISSBilling@gwrr.com
Cash Management
Contact Cash Application at Cashmanagement@gwrr.com
Requesting a W-9? Contact Cashmanagement@gwrr.com