Service That Grows With You

From installation to innovation, our Service & Support team partners with you to ensure your dome delivers exceptional
impact on day one and every day after.

Customer Success: Personalized Partnership From Day One

Every Cosm client is paired with a dedicated Customer Success Manager (CSM). Your CMS is your advocate, connecting you with the right Cosm teams to keep momentum and value delivery on track.

How We Help:

• Strategic recommendations to expand reach and revenue
• Success plans developed in collaboration with your team, built around clear, measurable milestones
• Proactive check-ins and performance reviews
• Use-case consulting for events, education, research, and audience engagement

Support for a Successful Launch:

• Hands-on grand opening support, including pre- and post-launch coordination around content testing, technology checks, event logistics, and press activities
• On-site collaboration to facilitate run-of-show execution, media delivery, live programming, and marketing efforts such as press releases and launch communications

Our New Service & Support Portal is Faster, Smarter, More Connected

Our upgraded support system streamlines how you get help and empowers your team with tools to grow expertise.

How We Help:

• Smarter Ticketing – Submit tickets and get real-time updates, relevant help articles, and visibility into all active tickets at your site.
• Centralized Resources – Easily access technical notes, step-by-step tutorials, and recorded webinars, all in one place.
• Faster Resolution – Direct links between service teams and on-site techs accelerate troubleshooting and improve quality of service.

Digistar Training & Professional Development

Whether you’re onboarding a new staff member or adopting a new feature, our training offerings help your team stay up to speed and maximize value.

Training Programs Include:

• Intro to Digistar Series – Learn the fundamentals of Digistar in your onboarding experience
• Advanced Feature Workshops – Targeted training on tools like Unreal Engine integration, domecasting, VR, and more
• Continuing Education – Monthly webinars to keep up with software updates
• Global Community –The Digistar Cloud connects users to 2,000+ models, scripts, and shows for sharing and inspiration

More Content, Less Hassle

Delivering unparalleled value, participants can select and rotate four or more films annually instead of committing to a single high-cost, long-term license, keeping audiences engaged, inspired, and coming back for more.

The Smartest Way to Program Your Dome:

• Deliver awe-inspiring experiences with 50+ immersive films through the Premium Media Program
• Feature acclaimed content from trusted partners like the American Museum of Natural History and Cosmic Pictures
• Go beyond fulldome films with classroom guides, educator tools, and turnkey marketing and programming kits