Help Desk
The C&IT Help Desk provides technology support for Wayne State students, faculty, staff, and guests, including first-contact resolution and professional escalation. Services include computer diagnostics and repairs, free and discounted software, and more. The Help Desk observes all university holidays and closures.
| Contact | Details | Availability |
|---|---|---|
| Phone | 313-577-4357 | Monday-Friday 7:30 a.m.-8 p.m. |
| helpdesk@wayne.edu | Monday-Friday 7:30 a.m.-8 p.m. | |
| In-person support | 005 Student Center 5221 Gullen Mall Detroit, MI 48202 | Monday-Friday 8:30 a.m.-5 p.m. |
Software
Current students, faculty, and staff may purchase select software online via the C&IT Help Desk software store.
Services and repairs
The C&IT Help Desk offers walk-in computer diagnostic and repair services for student, faculty, and staff personal devices (employees can contact their local tech for support with university-owned devices).
- Free diagnostic and select repair services (approximately 20 minutes max)
- Virus removal
- Connection to Wayne State internet networks
Price list
| Service | Price |
|---|---|
| Walk-in support and diagnostics: Includes general support for Wi-Fi and campus network connection, software and applications, printing, operating systems, computer and information security, and more | Free |
| Security tune-up (operating system re-install) | 70ドル |
| Hardware upgrade and install (memory, hard drive, etc.) | 20ドル each |
| Data backup | 30ドル+ |
| Software install | 10ドル+ |
Printer-friendly price list
Support requirements
| Manufacturer | Operating system | Minimum requirements |
|---|---|---|
| Windows |
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| Apple |
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If issues cannot be resolved with free services, discounted paid services are available (3-5 business days). Visa, MasterCard, Apple Pay, Google Wallet, and OneCard payments accepted. Prices are subject to change. Please contact the Help Desk for current information. Service availability may be limited based on device. Must meet minimum system requirements. Only Windows 10 and 11 and the most recent version of macOS are supported. Customers are solely responsible for backup of data they wish to retain. Software must be provided via original DVD, CD, license, and/or product key. C&IT is not responsible for data loss. C&IT is not responsible for DVD, CD, USB, or any other device or other media left in a device. C&IT cannot fully test computer peripherals (printer, digital camera, etc.).
Purchases
Software purchases must be completed through our secure website at commerce.wayne.edu/helpdesk. Select tech accessories are listed on the site too, but may only be purchased in person at the Help Desk counter.
What to bring with you
When you visit the C&IT Help Desk for computer and mobile device diagnostic and repair services, please bring either your power cord or laptop power adapter and all appropriate software (operating system software and/or application software). C&IT Help Desk only installs properly licensed software. You must provide the original discs, licenses, and product keys.
Payments
The C&IT Help Desk accepts the following payment methods. No cash accepted.
- Students: VISA or MasterCard credit card or money order.
- Employees
- Personal device support: VISA or MasterCard credit card, money order, or personal check.
- Departmental purchase: Procard, IRB, or department check.
Return policy
All sales are final. Refunds are not available for software products that have already been issued with a valid product key or access code. Physical products that have been opened are ineligible for refunds unless in the case of a manufacturer's defect. The customer is responsible for reviewing all product features, compatibility, eligibility requirements, and distribution methods prior to purchase.
Terms of service
The Wayne State University (WSU) division of Computing & Information Technology (C&IT) provides limited computer diagnostic and repair services on supported personal computers of WSU students, faculty, and staff (customer). C&IT staff may install software to clean and protect the computer while providing these services. Some services can erase files on the customer's hard drive; therefore, it is the customer's responsibility to make and retain copies of all data and program files before using the services. All payments are due in full before the computer can be returned to the customer. Computers left 30 calendar days beyond the customer pick-up notification will immediately become WSU property, and WSU shall arrange for disposal. Customer data discovered and determined by C&IT Help Desk staff to be legally questionable during the service process will be turned over to the authorities and dealt with in full accordance with the law. The customer agrees that all services are provided without warranty of any kind, neither expressed nor implied. WSU shall have no liability for any act or omission in providing services. WSU further reserves the right to refuse to provide services to any individual for any reason or no reason or to cease generally offering services.