Remote technology support

All use of Wayne State technology—on campus or remote—must follow the Acceptable Use of Information Technology Resources Policy. If you are using personal devices to access Wayne State technology systems and services, please make sure your operating system is up to date. These updates include security patches that protect both you and the Wayne State community at large.

• Private home internet is recommended over public services. If connecting to a public network, use the VPN
• University-managed devices should be used for university operations whenever possible.

Support contacts

Help Desk (IT support for students, faculty, and staff)
313-577-4357
helpdesk@wayne.edu

Canvas support for faculty
313-577-9457
lmsadmin@wayne.edu

Classroom technology support for faculty
313-577-1154

Communication, online meetings and file sharing

• Canvas Announcements
• Microsoft 365 (Office)
• Microsoft OneDrive file sharing
• Microsoft Teams
• Microsoft Teams in Canvas
• Zoom
• Zoom in Canvas
• Wayne State email (Outlook)
• Wayne State directory

Mobile apps

• Canvas Student: App Store, Google Play
• Canvas Teacher: App Store, Google Play
• Outlook: App Store, Google Play
• Teams: App Store, Google Play

Additional resources

• Learn Anywhere
• Acceptable Use of Information Technology Policy Resources
• Canvas faculty FAQ
• Canvas student FAQ
• Lecture Capture FAQ
• Multifactor authentication
• Remote desktop
• Report scam emails
• Student intro to Canvas course
• Teach Anywhere toolkit
• Teaching & Learning Tech Support Request Forms
• Using Home Equipment in Our Virtual Work
• Zoom for instruction