Wolfram|One Support
- How do I set up Wolfram desktop products on Windows?
- How do I set up Wolfram desktop products on macOS?
- How do I set up Wolfram desktop products on Linux?
- How do I install Wolfram products’ documentation on Windows?
- How do I install Wolfram products’ documentation on macOS?
- What are the system requirements for Wolfram products?
- How many Service Credits do I currently have?
- How can I refill my Service Credits?
- How can I purchase more Service Credits?
- How can I purchase more Cloud credits?
- What are Service Credits?
- Can I get a refund?
- How do I find installation files in my Wolfram Account?
- How do I fix common problems by resetting Wolfram to its default configuration?
- How do I get started with Wolfram|One?
- What are the restrictions of my Wolfram Cloud Basic plan?
- How do I set up Wolfram Desktop 14.0 on Windows?
- How do I set up Wolfram Desktop 14.0 on macOS?
- How do I set up Wolfram Desktop 14.0 on Linux?
- When will my Wolfram Cloud files expire?
- How can I find exported files in the Wolfram Cloud?
- How do I set a specific Wolfram product to open Wolfram Language files?
- How do I create a Wolfram ID to access Wolfram products and systems?
- How do I manually activate the desktop product for Wolfram|One?
- How do I log into my Wolfram Cloud product?
- How do I create a Wolfram ID to access Wolfram Cloud products?
- What are the system requirements for the Wolfram Cloud?
- What should I include when contacting Wolfram Technical Support?
- How does SendMail work when no SMTP server is locally defined?
- What are the plan limits of the Wolfram Data Drop?
- My databin in the Wolfram Data Drop is expiring. How do I make this a permanent databin?
- Is data that is stored in the Wolfram Cloud encrypted during both storage and transfer?
- What happens if I cancel my paid Wolfram Cloud product subscription and I am downgraded to Wolfram Data Drop Starter?
- How can I retrieve my data from the Wolfram Data Drop?
- What happens if I reach the size limit of my databin while uploading data?
- What will happen to the data in my databin if it expires?
- How do I report an issue with a Wolfram product?
- Why am I being charged sales tax?
- What kind of files can I work with in the Wolfram Cloud?
- What are Cloud Credits?
- Can I use Wolfram Cloud products to write code in other languages?
- How do I report a billing error?
- What happens if you’re not able to charge my credit card?
- How do I cancel my subscription?
- What happens when I change my subscription plan?
- Where is the Wolfram Research Glossary?
- Can I distribute Wolfram products to visiting scholars?
- Can I distribute Wolfram products to federal research laboratories?
- Can I distribute Wolfram products to teaching hospitals?
- Can I distribute Wolfram products to employees temporarily working elsewhere?
- What are the guidelines for purchase orders?
- If we’re a nonprofit, do we still have to pay sales tax?
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Additional Resources
Contact Support
Whether you have a question about billing, activation or something more technical, we are ready to help you.
1-800-WOLFRAM (+1-217-398-0700 for international callers)
Customer Support
Monday–Friday
8am–5pm US Central Time
- Product registration or activation
- Pre-sales information and ordering
- Help with installation and first launch
Advanced Technical Support (for eligible customers)
Monday–Thursday
8am–5pm US Central Time
Friday
8:30–10am & 11am–5pm US Central Time
- Priority technical support
- Product assistance from Wolfram experts
- Help with Wolfram Language programming
- Advanced installation support