Fix Google Chat errors
Important: If you can’t sign in to Gmail or Google Chat, go to Can't sign in to your Google Account.
To resolve Google Chat errors, including those listed below, follow the troubleshooting steps in this page.
- "Unable to load chat."
- "Trying to connect to chat."
- "Can't connect to chat."
- "Can’t load the list of spaces. Try again in a minute."
If you can’t access or sign in to Google Chat, you can:
- Check your network
- Refresh Google Chat or Gmail
- Check your browser
- Uninstall browser extensions & apps
- Check blocked domains & site permissions
Check your network
Make sure you have an active internet connection.
Refresh Google Chat
To refresh a tab or window, reload chat.google.com.
Check your browser
Make sure you use a supported browser. Chat in Gmail isn’t supported in mobile browsers or in Internet Explorer. You can download apps for:
Uninstall browser extensions & apps
Some extensions and apps might block Google Chat from loading. To fix this issue, you can:
- Uninstall active extensions.
- Uninstall active apps.
- Browse privately to avoid the use of extensions.
Tips:
- If you use a browser other than Chrome, check its support page for help.
- Anti-virus software may prevent Google Chat from loading.
Check blocked domains & site permissions
Tips:
- For work or school accounts, make sure your network administrator doesn’t block the browsers above. Learn how to change site settings permissions on Chrome.
- If you use a browser other than Chrome, check its support page for help.